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What are four best practices before starting to troubleshoot ECE issues? (Choose four.)
What are four best practices before starting to troubleshoot ECE issues? (Choose four.)A . Know the ECE version and Engineer Specials installed. B. Collect all ECE services logs. C. Understand the physical model, be it a centralized office or branch location, as well as the VoIP protocol. D. Restart the...
What is the default value for the email media class set by the installer?
What is the default value for the email media class set by the installer?A . Email_media_class B. Email_ ECE C. ECE_Email D. Cisco_emailView AnswerAnswer: A
What is the maximum size of an attachment to be downloaded by an agent user interface before temporary slowness may be experienced?
What is the maximum size of an attachment to be downloaded by an agent user interface before temporary slowness may be experienced?A . 20 KB B. 30 KB C. 40 KB D. 50 KBView AnswerAnswer: D
What are the workflow types in ECE?
What are the workflow types in ECE?A . Alarm, Inbound, Exception, Default B. Inbound, Outbound, Alarm C. Default, Inbound, Outbound D. Alarm, Outbound, Inbound, ExceptionView AnswerAnswer: B
What are two ways the agent SSO functions in the ECE/CCE environment? (Choose two.)
What are two ways the agent SSO functions in the ECE/CCE environment? (Choose two.)A . Unified CCE agents configured for SSO in Unified CCE can now access the ECE gadget in Cisco Finesse, but they have to input their credentials. B. SS0 allows administrators to check the status of agent...
Which sequence should be followed while starting ECE?
Which sequence should be followed while starting ECE?A . Services server, Message server, File server, Database server, Application server B. No mandatory sequence is needed C. Services server, Message server, Database server, File server, Application server D. Services server, File server, Database server, Message server, Application serverView AnswerAnswer: A
What is the maximum value for the ‘MaxMessageSize’ property to allow the total number of characters for each chat message?
What is the maximum value for the ‘MaxMessageSize’ property to allow the total number of characters for each chat message?A . 800 B. 1000 C. 2000 D. 2500View AnswerAnswer: B
Which feature is unable to be deleted or made inactive?
Which feature is unable to be deleted or made inactive?A . Enterprise Chat and Email B. Unified CCE C. Exception Queue D. Supervisory QueuesView AnswerAnswer: C
What are three report categories and templates included for ECE reporting? (Choose three.)
What are three report categories and templates included for ECE reporting? (Choose three.)A . Supervisor Status B. Contact Center Trend C. Email Survey D. Service Level Agreement E. Service Level Performance F. Contact Center CCAI G. Agent performanceView AnswerAnswer: A,C,F
Which activities can agents pick and pull?
Which activities can agents pick and pull?A . Agents can pick chats from other agents that belong to the same set of skill groups. B. Agents can pick chat from other agents that belong to the different skill groups. C. Agents can pick emails from other agents that belong to...
