500-445 exam

Which information in ECE allows administrators to set up working and non-working hours and days for employees in their department?A . Business hoursB . Administrative scriptC . Business calendarsD . Time of dayView AnswerAnswer: C

What are two ways the agent SSO functions in the ECE/CCE environment? (Choose two.)A . Unified CCE agents configured for SSO in Unified CCE can now access the ECE gadget in Cisco Finesse, but they have to input their credentials.B . SS0 allows administrators to check the status of agent...

What are three report categories and templates included for ECE reporting? (Choose three.)A . Supervisor StatusB . Contact Center TrendC . Email SurveyD . Service Level AgreementE . Service Level PerformanceF . Contact Center CCAIG . Agent performanceView AnswerAnswer: B E G

Where are queue permissions automatically assigned and unable to be changed when picking, pulling, and transferring activities?A . EECEB . UCCEC . PartitionD . ServiceView AnswerAnswer: A Explanation: Picking, Pulling, and Transferring Activities Queue permissions are assigned automatically based on the MRDs that were imported. These permissions cannot be changed...

What is the maximum value for the ‘MaxMessageSize’ property to allow the total number of characters for each chat message?A . 800B . 1000C . 2000D . 2500View AnswerAnswer: C Explanation: Locate the MaxMessageSize property and change the value of the property to the number of characters you want to...

Which items must be configured before agents can reply to emails from customers?A . Inbound workflows, Outbound workflows, Email aliases, Users, QueuesB . Inbound workflows, Outbound workflows, Users, Email aliasesC . Inbound workflows, Outbound workflows, Queues, DND . Email aliases, Inbound workflows, Users, QueuesView AnswerAnswer: D Explanation: The following items...

Which sequence should be followed while starting ECE?A . Services server, Message server, File server, Database server, Application serverB . No mandatory sequence is neededC . Services server, Message server, Database server, File server, Application serverD . Services server, File server, Database server, Message server, Application serverView AnswerAnswer: B

Which feature is unable to be deleted or made inactive?A . Enterprise Chat and EmailB . Unified CCEC . Exception QueueD . Supervisory QueuesView AnswerAnswer: C

Which activities can agents pick and pull?A . Agents can pick chats from other agents that belong to the same set of skill groups.B . Agents can pick chat from other agents that belong to the different skill groups.C . Agents can pick emails from other agents that belong to...

What are the workflow types in ECE?A . Alarm, Inbound, Exception, DefaultB . Inbound, Outbound, AlarmC . Default, Inbound, OutboundD . Alarm, Outbound, Inbound, ExceptionView AnswerAnswer: B