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What is the maximum value for the ‘MaxMessageSize’ property to allow the total number of characters for each chat message?
What is the maximum value for the ‘MaxMessageSize’ property to allow the total number of characters for each chat message?A . 800B . 1000C . 2000D . 2500View AnswerAnswer: C Explanation: Locate the MaxMessageSize property and change the value of the property to the number of characters you want to...
Which items must be configured before agents can reply to emails from customers?
Which items must be configured before agents can reply to emails from customers?A . Inbound workflows, Outbound workflows, Email aliases, Users, QueuesB . Inbound workflows, Outbound workflows, Users, Email aliasesC . Inbound workflows, Outbound workflows, Queues, DND . Email aliases, Inbound workflows, Users, QueuesView AnswerAnswer: D Explanation: The following items...
Which sequence should be followed while starting ECE?
Which sequence should be followed while starting ECE?A . Services server, Message server, File server, Database server, Application serverB . No mandatory sequence is neededC . Services server, Message server, Database server, File server, Application serverD . Services server, File server, Database server, Message server, Application serverView AnswerAnswer: B
Which feature is unable to be deleted or made inactive?
Which feature is unable to be deleted or made inactive?A . Enterprise Chat and EmailB . Unified CCEC . Exception QueueD . Supervisory QueuesView AnswerAnswer: C
Which activities can agents pick and pull?
Which activities can agents pick and pull?A . Agents can pick chats from other agents that belong to the same set of skill groups.B . Agents can pick chat from other agents that belong to the different skill groups.C . Agents can pick emails from other agents that belong to...
What are the workflow types in ECE?
What are the workflow types in ECE?A . Alarm, Inbound, Exception, DefaultB . Inbound, Outbound, AlarmC . Default, Inbound, OutboundD . Alarm, Outbound, Inbound, ExceptionView AnswerAnswer: B
Which two changes should be made in the calendar when changes in daylight savings occur? (Choose two.)
Which two changes should be made in the calendar when changes in daylight savings occur? (Choose two.)A . Adjust the start time and end time for all shifts.B . Delete the existing shift label before creating a new one for daylight saving time.C . Change the timezone at the user...
What are four best practices before starting to troubleshoot ECE issues? (Choose four.)
What are four best practices before starting to troubleshoot ECE issues? (Choose four.)A . Know the ECE version and Engineer Specials installed.B . Collect all ECE services logs.C . Understand the physical model, be it a centralized office or branch location, as well as the VoIP protocol.D . Restart the...
What connects to the Media routing peripheral gateway of ICM to the ECE server?
What connects to the Media routing peripheral gateway of ICM to the ECE server?A . web serverB . services serverC . application serverD . message serverView AnswerAnswer: C
Which two media classes require configuration to be used in Enterprise Chat and Email? (Choose two.)
Which two media classes require configuration to be used in Enterprise Chat and Email? (Choose two.)A . ECE_Default_QueueB . ECE_activityC . ECE_InboundD . ECE_EmailE . ECE_ChatView AnswerAnswer: D E
