500-443 exam

You are designing a Cisco Unified Contact Center Express system with four requirements: 250 configured agents 150 agents maximum logged in at any given time 30 agents able to make outbound calls 20 agents able to answer emails How many premium seats should be purchased?A . 180 seats B. 200...

Which three fields are used in defining a CSQ in Cisco Unified Contact Center Express Enhanced? (Choose three.)A . Automatic Work B. WrapUp Time C. Service Level D. Agent NameView AnswerAnswer: A,B,C

A preview outbound dialer uses which source and destination resources?A . a CTI port to the customer B. the personal line of the agent to the customer C. the ACD line of the agent to the customer D. a CTI port to the agent, then redirected to the customerView AnswerAnswer:...

Which tool allows partners to perform these actions? validate all parameters (for example, number of inbound agents, number of inbound and outbound IVR ports, etc.) of a target Cisco Unified CCX configuration) recommend servers based on the validated configuration (a prerequisite for the Cisco assessment-to-quality bid assurance process)A . Cisco...

What is the minimum package that is required to develop a custom Cisco Unified Intelligence Center report for a Cisco Unified CCX deployment?A . Cisco Unified CCX Enhanced B. Cisco Unified Intelligence Center Standard C. Cisco Unified Intelligence Center Premium D. Cisco Unified CCX PremiumView AnswerAnswer: C

In a high availability over WAN deployment, which option cannot be across the WAN from the active Cisco Unified Contact Center Express site?A . SMTP server B. wallboard server C. ASR or TTS servers D. enterprise databaseView AnswerAnswer: C

Which option can be configured while installing Cisco Unified CCX on Cisco UCS servers?A . SMTP server B. DNS server C. NTP server D. CUCM serverView AnswerAnswer: A

In a typical Cisco Unified CCX agent web chat deployment for an online retail shop, Cisco Social- Miner can be deployed in which location?A . corporate network B. Internet C. demilitarized zone D. wherever the Cisco Unified CCX server is deployedView AnswerAnswer: C

Where are Cisco Unified CCX users managed and their data stored when deployed with Cisco Unified Communications Manager Express?A . in Application Administration with user data stored in the Cisco Unified Communications Manager Express database B. in Cisco Unified Communications Manager Express with user data stored in the Cisco Unified...

What is the maximum number of CTI ports that can be supported by a Cisco Unified Contact Center Express Standard deployment?A . 400 B. 200 C. 150 D. 300View AnswerAnswer: D