500-443 exam

A Cisco Unified CCX deployment is licensed for 120 agent seats, out of which 70 agents log in as chat agents via an independent browser. How many agents will be able to service voice calls via Cisco Agent Desktop in this scenario?A . 190 B. 50 C. 120 D. 70View...

Agent Email is a Cisco Unified CCX feature available in which of these packages?A . Premium and Enhanced B. Premium and Standard C. Premium, Enhanced, and Standard D. Premium onlyView AnswerAnswer: D

In Cisco Unified Contact Center Express, where is wrap-up data enabled?A . in CSQ configuration on Application Administration B. in resource configuration on Application Administration C. in the Cisco Supervisor Desktop D. in workflow groups on Cisco Desktop Work Flow AdministratorView AnswerAnswer: D

How is the default eMail address in the eMail Subsystem Configuration page used?A . It receives all mail sent in the Send eMail step as a bcc B. It is the From address for emails sent by agents using Agent E-mail C. It becomes the From address in the Send...

What is the maximum number of agents that can be supported by Cisco Unified Contact Center Express when deployed with Cisco Unified Communications Manager?A . 500 B. 300 C. 50 D. 400 E. 150View AnswerAnswer: B

In a Cisco Unified Contact Center Express deployment with Cisco Unified Communications Manager Express, which feature is disabled on the Cisco Agent Desktop?A . monitoring B. embedded browser C. call-control buttons D. recordingView AnswerAnswer: C

Where can you start, stop, and restart Cisco Unified Contact Center Express services?A . Control Center on Cisco Unified Contact Center Express Serviceability B. Cisco Unified Communications Operating System Administration C. System page on Cisco Unified Contact Center Express Administration D. Cisco Desktop AdministratorView AnswerAnswer: A

Which three options cannot be validated using the Cisco Unified Communications Sizing Tool in a Cisco Unified CCX deployment configuration? (Choose three.)A . number of silent-monitoring and remote-monitoring sessions B. bandwidth requirement between two Cisco Unified CCX nodes in a high availability over WAN deployment C. number of historical reporting...

Which criterion can be used to control supervisor workflows?A . number of agents logged in B. number of calls abandoned C. duration of oldest call in queue D. length of time an agent is in the NotReady stateView AnswerAnswer: C

Which two resource selection criteria are available for a chat Contact Service Queue? (Choose two.)A . Longest available B. Most skilled C. Most handled contacts D. random E. Least skilledView AnswerAnswer: A,B