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Which protocol is used by CVP to communicate to VRU PG?
Which protocol is used by CVP to communicate to VRU PG?A . GED-125B . GED-155C . GED-12.5D . GED-256View AnswerAnswer: A Explanation: The communication between the Cisco Voice Portal (CVP) and the Voice Response Unit Peripheral Gateway (VRU) is using the GED-125 protocol. GED-125 is a protocol specifically designed for...
What is the maximum bytes (Data + Variable name) per payload in a PCCE deployment?
What is the maximum bytes (Data + Variable name) per payload in a PCCE deployment?A . 2000B . 2400C . 2500D . 4800View AnswerAnswer: C Explanation: The maximum bytes (Data + Variable name) per payload in a PCCE deployment is 2500 bytes. This is the limit imposed by the SIP...
Which protocol is used by UCCE/PCCE to communicate with CUCM?
Which protocol is used by UCCE/PCCE to communicate with CUCM?A . IH323B . TAP1C . JTAPID . SIPView AnswerAnswer: C Explanation: The protocol used by UCCE/PCCE to communicate with CUCM is JTAPI, which stands for Java Telephony Application Programming Interface. JTAPI allows UCCE/PCCE to monitor and control agent phones and...
Which two components exchange data between Expanded Call Context Variables? (Choose two.)
Which two components exchange data between Expanded Call Context Variables? (Choose two.)A . CCE and FinesseB . CVP and FinesseC . Finesse and VXML ServerD . CUCM and PCCEE . CCE and CVPView AnswerAnswer: B, E Explanation: B CVP and Finesse exchange data between Expanded Call Context Variables, as CVP...
What are two mandatory ICM AW configurations to get the PCS working properly? (Choose two.)
What are two mandatory ICM AW configurations to get the PCS working properly? (Choose two.)A . Configure the Survey DN, CT and associate with the Survey routing script.B . Set iser.microapp.isPostCallSurvev' to y after either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing...
Which two call transfers are supported in PCCE Deployments? (Choose two.)
Which two call transfers are supported in PCCE Deployments? (Choose two.)A . SRTP ReferB . Release VXML Trunk TransferC . CCE Managed TransferD . CUCM Destination TransferE . SIP ReferView AnswerAnswer: C, E Explanation: C CCE Managed Transfer is supported in PCCE Deployments, as it allows the agent to transfer...
What is the role of CVP in UCCE/PCCE?
What is the role of CVP in UCCE/PCCE?A . interface between CUBE and UCCE/PCCEB . queuing and self-service IVRC . call routing brain of PCCE/UCCED . plays IVR Prompts to CallersView AnswerAnswer: B Explanation: The role of CVP in UCCE/PCCE is queuing and self-service IVR, as it provides voice response...
What should a Call Type be mapped to for successful call routing?
What should a Call Type be mapped to for successful call routing?A . Routing ClientB . Scheduled ScriptC . Dialed numbedD . Default LabelView AnswerAnswer: A Explanation: A Call Type is mapped to a Routing Client, which is a logical representation of a device that can receive and process routing...
Which device access is needed to manage agent phones for UCCE/PCCE?
Which device access is needed to manage agent phones for UCCE/PCCE?A . CUCM AdminB . CCE Web Admin toolC . Config Manager toolD . Finesse AdminView AnswerAnswer: A Explanation: A CUCM Admin access is needed to manage agent phones for UCCE/PCCE, as it allows the administrator to configure device pools,...
What are two ways the Call Studio Application is built or executed? (Choose two.)
What are two ways the Call Studio Application is built or executed? (Choose two.)A . VXML Server and Virtual Voice Browser execute the VXML application to provide service to the caller.B . Upload the Call Studio project to the Virtual Voice Browser (WB) server, where it resides as an application.C...
