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What are two mandatory ICM AW configurations to get the PCS working properly? (Choose two.)
What are two mandatory ICM AW configurations to get the PCS working properly? (Choose two.)A . Configure the Survey DN, CT and associate with the Survey routing script.B . Set iser.microapp.isPostCallSurvev' to y after either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing...
What are two core components of PCCE? (Choose two.)
What are two core components of PCCE? (Choose two.)A . CVP Call/VXML ServerB . Agent PG A and B sideC . Cisco ECE Services ServerD . CVP Reporting ServerE . Cisco ECE Web serverView AnswerAnswer: A, B Explanation: CVP Call/VXML Server is one of the core components of PCCE, as...
What are two descriptions for JNDI? (Choose two.)
What are two descriptions for JNDI? (Choose two.)A . a method for querying and updating data in a databaseB . designed to be independent of any specific directory service implementation so a variety of directories can be accessedC . a script that provides call routing!D . an API that defines...
Which protocol is used by CVP to communicate to VRU PG?
Which protocol is used by CVP to communicate to VRU PG?A . GED-125B . GED-155C . GED-12.5D . GED-256View AnswerAnswer: B
What is the role of CVP in UCCE/PCCE?
What is the role of CVP in UCCE/PCCE?A . interface between CUBE and UCCE/PCCEB . queuing and self-service IVRC . call routing brain of PCCE/UCCED . plays IVR Prompts to CallersView AnswerAnswer: B Explanation: The role of CVP in UCCE/PCCE is queuing and self-service IVR, as it provides voice response...
Which two call transfers are supported in PCCE Deployments? (Choose two.)
Which two call transfers are supported in PCCE Deployments? (Choose two.)A . SRTP ReferB . Release VXML Trunk TransferC . CCE Managed TransferD . CUCM Destination TransferE . SIP ReferView AnswerAnswer: C, E Explanation: C CCE Managed Transfer is supported in PCCE Deployments, as it allows the agent to transfer...
Which protocol is used by UCCE/PCCE to communicate with CUCM?
Which protocol is used by UCCE/PCCE to communicate with CUCM?A . IH323B . TAP1C . JTAPID . SIPView AnswerAnswer: C Explanation: The protocol used by UCCE/PCCE to communicate with CUCM is JTAPI, which stands for Java Telephony Application Programming Interface. JTAPI allows UCCE/PCCE to monitor and control agent phones and...
Which Routing Script logic helps to invoke the Post Call Survey successfully?
Which Routing Script logic helps to invoke the Post Call Survey successfully?A . If the script completes after going to an Agent, the call is directed to the Post Call Survey dialed number.B . To offer the PCS for all incoming DNs. there is no need to explicitly set the...
At this point, which two actions does the WB take?
When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVR This Label, along with a unique correlation ID, is delivered to CVR The CVP delivers this string via SIP invite to the Virtual Voice Browser (WB). At this point, which two actions...
Which device access is needed to manage agent phones for UCCE/PCCE?
Which device access is needed to manage agent phones for UCCE/PCCE?A . CUCM AdminB . CCE Web Admin toolC . Config Manager toolD . Finesse AdminView AnswerAnswer: A Explanation: A CUCM Admin access is needed to manage agent phones for UCCE/PCCE, as it allows the administrator to configure device pools,...
