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If you use skills-based routing, where is the agent selection criteria defined?
If you use skills-based routing, where is the agent selection criteria defined?A . in the Contact Service Queue definitionB . In the Resource definitionC . in the Skill definitionD . in the Skill Group definitionView AnswerAnswer: A
If you use skills-based routing, where is the agent selection criteria defined?
If you use skills-based routing, where is the agent selection criteria defined?A . in the Contact Service Queue definitionB . In the Resource definitionC . in the Skill definitionD . in the Skill Group definitionView AnswerAnswer: A
Which product provides these capabilities at the lowest cost?
An organization wants to collect an account number from a customer via IVR prompting Then the customer wants to use a keystroke macro to insert the account number into the account number field in the agent CRM desktop application. The keystroke macro will also initiate the CRM desktop application and...
In a high availability over WAN deployment, which option cannot be located across the WAN from the active Cisco Unified Contact Center Express site?
In a high availability over WAN deployment, which option cannot be located across the WAN from the active Cisco Unified Contact Center Express site?A . SMTP serverB . ASR or TTS serversC . wallboard serverD . enterprise databaseView AnswerAnswer: B
In a high availability over WAN deployment, which option cannot be located across the WAN from the active Cisco Unified Contact Center Express site?
In a high availability over WAN deployment, which option cannot be located across the WAN from the active Cisco Unified Contact Center Express site?A . SMTP serverB . ASR or TTS serversC . wallboard serverD . enterprise databaseView AnswerAnswer: B
During runtime, when a valid SQL query in a DB Read step returns 0 rows, which branch of the step is executed?
During runtime, when a valid SQL query in a DB Read step returns 0 rows, which branch of the step is executed?A . TimeoutB . No DataC . SQL ErrorD . SuccessfulView AnswerAnswer: C
Which product provides these capabilities at the lowest cost?
An organization wants to collect an account number from a customer via IVR prompting Then the customer wants to use a keystroke macro to insert the account number into the account number field in the agent CRM desktop application. The keystroke macro will also initiate the CRM desktop application and...
What is the maximum number of concurrent agent web chat sessions that are supported on the highest class server?
What is the maximum number of concurrent agent web chat sessions that are supported on the highest class server?A . 75B . 25C . 50D . 120View AnswerAnswer: D
Which subsystem processes connections between the Cisco Unified Contact Center Express server and the enterprise databases?
Which subsystem processes connections between the Cisco Unified Contact Center Express server and the enterprise databases?A . MediaB . DatabaseC . Unified CM TelephonyD . Configuration datastoreView AnswerAnswer: B
How many premium seats should you purchase?
You are designing a Cisco Unified Contact Center Express system with these four requirements • 250 configured agents • a maximum of 150 agents that are logged in at any time • 30 agents that are able to make outbound calls • 20 agents that are able to answer emails...
