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How many agents will be able to service voice calls via Cisco Agent Desktop in this scenario?
A Cisco Unified CCX deployment is licensed for 120 agent seats, out of which 70 agents log in as chat agents via an independent browser. How many agents will be able to service voice calls via Cisco Agent Desktop in this scenario?A . 50 B. 70 C. 120 D. 190View...
Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?
An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agent's CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a...
The Cisco Unified Real-Time Monitoring Tool enables you to do which three options? (Choose three.)
The Cisco Unified Real-Time Monitoring Tool enables you to do which three options? (Choose three.)A . Plot and view performance data. B. Monitor the replication status of historical data store. C. Monitor the Cisco Unified CCX CTI port status and take corrective action. D. Download log files from Cisco Unified...
Which option enables you to monitor previous agent seat license usage?
Which option enables you to monitor previous agent seat license usage?A . traffic analysis historical report B. port and agent seat utilization historical report in Cisco Unified Intelligence Center C. port-monitoring tool in Cisco Unified Communications Manager Real-Time Monitoring Tool D. overall Cisco Unified CCX stats in Cisco Unified Communications...
Which three Cisco Unified Contact Center Express Application Administration tasks may be performed by a supervisor who does not have administrative privilege? (Choose three.)
Which three Cisco Unified Contact Center Express Application Administration tasks may be performed by a supervisor who does not have administrative privilege? (Choose three.)A . Delete a resource group. B. Remove a skill from a CSQ. C. Enable automatic work on a CSQ. D. Modify the skill competence level of...
Which option can be configured while installing Cisco Unified CCX on Cisco UCS servers?
Which option can be configured while installing Cisco Unified CCX on Cisco UCS servers?A . DNS server B. NTP server C. SMTP server D. CUCM serverView AnswerAnswer: C
Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?
An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agent's CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a...
The Cisco Unified Real-Time Monitoring Tool enables you to do which three options? (Choose three.)
The Cisco Unified Real-Time Monitoring Tool enables you to do which three options? (Choose three.)A . Plot and view performance data. B. Monitor the replication status of historical data store. C. Monitor the Cisco Unified CCX CTI port status and take corrective action. D. Download log files from Cisco Unified...
Where are CTI route points added or configured for Cisco Unified Contact Center Express?
Where are CTI route points added or configured for Cisco Unified Contact Center Express?A . Cisco Unified Contact Center Express Media Subsystem B. Cisco Unified CallManager Device Configuration C. Cisco Unified Contact Center Express Directory Management D. Cisco Supervisor Desktop E. Cisco CRS Administration, JTAPI Trigger CreationView AnswerAnswer: E
The Cisco Unified CCX license MAC is generated based on which three items? (Choose three.)
The Cisco Unified CCX license MAC is generated based on which three items? (Choose three.)A . hostname B. IP address C. gateway address D. physical MAC E. Cisco Unified CCX versionView AnswerAnswer: A,B,C
