500-052 exam

The Agent email feature is available in which Cisco Unified Contact Center Express packages?A . Premium and Enhanced B. Premium, Enhanced, and Standard C. Premium only D. Premium and StandardView AnswerAnswer: C

The Agent email feature is available in which Cisco Unified Contact Center Express packages?A . Premium and Enhanced B. Premium, Enhanced, and Standard C. Premium only D. Premium and StandardView AnswerAnswer: C

Which three Cisco Unified Contact Center Express Application Administration tasks may be performed by a supervisor who does not have administrative privilege? (Choose three.)A . Delete a resource group. B. Remove a skill from a CSQ. C. Enable automatic work on a CSQ. D. Modify the skill competence level of...

Where can you start, stop, and restart Cisco Unified Contact Center Express services?A . the system page on Cisco Unified Contact Center Express Administration B. Cisco Desktop Administration C. Control Center on Cisco Unified Contact Center Express Service ability D. Cisco Unified Communications Operating System AdministrationView AnswerAnswer: C

Which action enables a contact center supervisor to access and monitor live data reports for multiple teams?A . Take no action, because a supervisor cannot monitor more than one team. B. Assign the supervisor as primary superior for one of the teams and as secondary supervisor for other relevant teams....

Which statement is true about the ability to look up customers in Cisco Context Service?A . Exactly one customer object is returned, based on the search parameters that are provided B. If more than one customer object is found, a failure is returned, based on the search parameters that are...

If you have not configured the database subsystem, what is the status of the database subsystem on the Control Center page of AppAdmin?A . partial service B. out of service C. shutdown D. not configuredView AnswerAnswer: D

Which two Cisco Unified CCX steps should you use if you want to send an HTTP message? (Choose two.)A . Write Document B. Place Call C. Send HTTP Response D. Cache Document E. Create URL DocumentView AnswerAnswer: C E

What does it mean for a variable in the Application Editor to be defined as a parameter?A . The variable can be used to pass data to and from subflows. B. The value for that variable can be supplied via Application Configuration in Application Administration. C. The value for that...

Which tool is used to size Cisco Unified CCX?A . Analysis Manager B. Cisco Unified Communications Sizing Tool C. Expert Advisor D. Cisco Unified Real-Time Monitoring ToolView AnswerAnswer: B