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Which two Cisco Unified CCX steps would make an HTTP request? (Choose two.)
Which two Cisco Unified CCX steps would make an HTTP request? (Choose two.)A . Create URL Document B. Write Document C. Cache Document D. Send Http ResponseView AnswerAnswer: A D
Which action enables a contact center supervisor to access and monitor live data reports for multiple teams?
Which action enables a contact center supervisor to access and monitor live data reports for multiple teams?A . Take no action, because a supervisor cannot monitor more than one team. B. Assign the supervisor as primary superior for one of the teams and as secondary supervisor for other relevant teams....
Which three operations can be performed within the Cisco Finesse IP Phone Age (IPPA)? (Choose three.)
Which three operations can be performed within the Cisco Finesse IP Phone Age (IPPA)? (Choose three.)A . A supervisor can use Finesse IPPA to act as an agent and accept calls. B. An agent can sign in to Finesse IPPA and initiate call recording. C. A supervisor can sign in...
Which Cisco Unified CCX Editor step creates a new prompt that can play out the number?
In a Cisco Unified CCX application script, a number is read from an external database. The number must then be played out as part of a prompt. Which Cisco Unified CCX Editor step creates a new prompt that can play out the number?A . Create Container Prompt B. Create Generated...
The Cisco Unified CCX license MAC is generated based on which three items? (Choose three.)
The Cisco Unified CCX license MAC is generated based on which three items? (Choose three.)A . hostname B. IP address C. gateway address D. physical MAC E. Cisco Unified CCX versionView AnswerAnswer: A,B,D
Which option enables you to monitor previous agent seat license usage?
Which option enables you to monitor previous agent seat license usage?A . traffic analysis historical report B. port and agent seat utilization historical report in Cisco Unified Intelligence Center C. port-monitoring tool in Cisco Unified Communications Manager Real-Time Monitoring Tool D. overall Cisco Unified CCX stats in Cisco Unified Communications...
Where are CTI route points added or configured for Cisco Unified Contact Center Express?
Where are CTI route points added or configured for Cisco Unified Contact Center Express?A . Cisco Unified Contact Center Express Media Subsystem B. Cisco Unified CallManager Device Configuration C. Cisco Unified Contact Center Express Directory Management D. Cisco Supervisor Desktop E. Cisco CRS Administration, JTAPI Trigger CreationView AnswerAnswer: B
Which configuration object can have skills assigned to it in Cisco Unified Contact Center Express?
Which configuration object can have skills assigned to it in Cisco Unified Contact Center Express?A . Contact Service Queue B. Skill Groups C. Resource Groups D. competence levelsView AnswerAnswer: A
Which statement is true about Cisco Context Service?
Which statement is true about Cisco Context Service?A . A POD can map to multiple fieldsets. B. A POD can map to a fieldset. C. The runtime connector is responsible for account and password management D. Every customer is mapped to a maximum of one POD.View AnswerAnswer: B
If you have not configured the database subsystem, what is the status of the database subsystem on the Control Center page of AppAdmin?
If you have not configured the database subsystem, what is the status of the database subsystem on the Control Center page of AppAdmin?A . partial service B. out of service C. shutdown D. not configuredView AnswerAnswer: D
