500-052 exam

What is the maximum number of concurrent agent web chat sessions that are supported on the highest class server?A . 75 B. 25 C. 50 D. 120View AnswerAnswer: C

What are the peripheral variables in the Set Enterprise Call Info step related to?A . call variables B. custom variables C. script parameters that are passed from the application configuration D. ECC variablesView AnswerAnswer: D

What information from the first node is used as the secret key during second node installation?A . administrator password B. application user password C. security password D. IP addressView AnswerAnswer: C

Which statement is true about the ability to look up customers in Cisco Context Service?A . Exactly one customer object is returned, based on the search parameters that are provided B. If more than one customer object is found, a failure is returned, based on the search parameters that are...

Which two releases require physical media to be ordered and received prior to patching or upgrading Cisco Unified Contact Center Express? (Choose two.)A . minor release B. major release C. service update D. engineering specialView AnswerAnswer: A,B

What is the maximum number of concurrent agent web chat sessions that are supported on the highest class server?A . 75 B. 25 C. 50 D. 120View AnswerAnswer: C

Which criterion can be used to control supervisor workflows?A . length of time an agent is in the NotReady state B. number of agents logged in C. number of calls abandoned D. duration of oldest call in queueView AnswerAnswer: D

Which statement is true about Cisco Context Service?A . A POD can map to multiple fieldsets. B. A POD can map to a fieldset. C. The runtime connector is responsible for account and password management D. Every customer is mapped to a maximum of one POD.View AnswerAnswer: B

What does it mean for a variable in the Application Editor to be defined as a parameter?A . The variable can be used to pass data to and from subflows. B. The value for that variable can be supplied via Application Configuration in Application Administration. C. The value for that...

You should perform which three options when troubleshooting a Cisco Unified CCX engine "Java out of memory" crash? (Choose three.)A . Check the Cisco Unified CCX Serviceability Control Center. B. Collect heap dumps via the Cisco Unified Real-Time Monitoring Tool. C. Collect engine heap performance data via the Cisco Unified...