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Which subsystem processes connections between the Cisco Unified Contact Center Express server and the enterprise databases?
Which subsystem processes connections between the Cisco Unified Contact Center Express server and the enterprise databases?A . MediaB . DatabaseC . Unified CM TelephonyD . Configuration datastoreView AnswerAnswer: B
What is the maximum number of concurrent agent web chat sessions that are supported on the highest class server?
What is the maximum number of concurrent agent web chat sessions that are supported on the highest class server?A . 75B . 25C . 50D . 120View AnswerAnswer: D
What are the peripheral variables in the Set Enterprise Call Info step related to?
What are the peripheral variables in the Set Enterprise Call Info step related to?A . call variablesB . custom variablesC . script parameters that are passed from the application configurationD . ECC variablesView AnswerAnswer: A
What is the maximum number of contacts that Cisco Finesse supports in a phone book?
What is the maximum number of contacts that Cisco Finesse supports in a phone book?A . 2000B . 1500C . 500D . 300View AnswerAnswer: B Explanation: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1001/user/guide/CFIN_BK_CF7BB5C7_00_cisco-finesse-administration-1001/CFIN_BK_CF7BB5C7_00_cisco-finesse-administration-1001_chapter_0101.html
What is the maximum number of contacts that Cisco Finesse supports in a phone book?
What is the maximum number of contacts that Cisco Finesse supports in a phone book?A . 2000B . 1500C . 500D . 300View AnswerAnswer: B Explanation: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1001/user/guide/CFIN_BK_CF7BB5C7_00_cisco-finesse-administration-1001/CFIN_BK_CF7BB5C7_00_cisco-finesse-administration-1001_chapter_0101.html
During runtime, when a valid SQL query in a DB Read step returns 0 rows, which branch of the step is executed?
During runtime, when a valid SQL query in a DB Read step returns 0 rows, which branch of the step is executed?A . TimeoutB . No DataC . SQL ErrorD . SuccessfulView AnswerAnswer: C
How many premium seats should you purchase?
You are designing a Cisco Unified Contact Center Express system with these four requirements • 250 configured agents • a maximum of 150 agents that are logged in at any time • 30 agents that are able to make outbound calls • 20 agents that are able to answer emails...
You should perform which three steps when troubleshooting a Cisco Unified Contact Center Express engine "Java out of memory" crash? (Choose three)
You should perform which three steps when troubleshooting a Cisco Unified Contact Center Express engine "Java out of memory" crash? (Choose three)A . Collect the thread dump for Cisco Unified CCX EngineB . Check to see if the customer has installed any third party applicationsC . Collect engine heap performance...
Which step library is included in the license for Cisco Unified Contact Center Express Standard?
Which step library is included in the license for Cisco Unified Contact Center Express Standard?A . document stepsB . email stepsC . ICM stepsD . database stepsView AnswerAnswer: A
Which step library is included in the license for Cisco Unified Contact Center Express Standard?
Which step library is included in the license for Cisco Unified Contact Center Express Standard?A . document stepsB . email stepsC . ICM stepsD . database stepsView AnswerAnswer: A
