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To support a customer's requirement for Remote Agents/Workers, your design scope will include which licensing requirement for Remote Agents/Workers?
Contact centers use remote agents to expand the available talent pool, to find agents in affordable places, and to outsource work. To support a customer's requirement for Remote Agents/Workers, your design scope will include which licensing requirement for Remote Agents/Workers?A . Avaya SBCE Standard and Advanced LicensesB . Avaya SBCE...
Which open standards-based solution runs on a Linux server, is tightly integrated with a Communication Manager and Elite Multichannel solution, and is missing from this diagram?
Refer to the exhibit. In this example, the target market is enterprise contact centers and general enterprise telephony customers who are implementing CTI applications with Communications Manager. Which open standards-based solution runs on a Linux server, is tightly integrated with a Communication Manager and Elite Multichannel solution, and is missing...
Avaya's open architecture provides feature and investment options for any enterprise, and customers can choose from which two options?
Avaya Aura® and Call Center Elite together help reduce the total cost of ownership (TCO) with centralization and consolidation. Avaya's open architecture provides feature and investment options for any enterprise, and customers can choose from which two options? (Choose two.)A . Subscription-based paymentsB . Cloud Contact Center with AACCC ....
Which application would you place in the blue box?
Refer to the exhibit. Based on the following features and functions: • Able to choose the best agent available to handle an outbound contact • Supports behavior-based past and predicted future behavior for customers and agents • Supports data trending to determine patterns which is refreshed daily • POM queries...
Avaya Elite Multichannel R6.6 integrates with MS Dynamics 365 in which two use cases?
Avaya Elite Multichannel (EMC) is a Microsoft Windows-based software feature set. Avaya Elite Multichannel R6.6 integrates with MS Dynamics 365 in which two use cases? (Choose two.)A . Avaya Elite Multichannel agent desktop (thick client) with Microsoft Dynamics web clientB . Microsoft Dynamics (thin client) embedded with Avaya Elite Multichannel...
From a migration standpoint, in addition to Avaya Aura® Call Center Elite, which additional application will preserve the customer investment?
A client wants a solution to view live, real-time information, and see the immediate results of their adjustments. From a migration standpoint, in addition to Avaya Aura® Call Center Elite, which additional application will preserve the customer investment?A . Avaya IX™ Workforce EngagementB . Avaya Intelligent Customer RoutingC . Avaya...
Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?
Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?A . Enablement Licensing (EL)B . Application Specific Licensing (ASL)C . Standard License (SL)D . Advanced License (AL)View AnswerAnswer: A
Which Avaya OneCloud™ ReadyNow offer is the foundation of a rate card model that includes hardware, software usage, installation, operation, and maintenance as a monthly recurring charge?
A customer wants to avoid large upfront capital expenses for software licenses with capacities that may or may not be needed. Which Avaya OneCloud™ ReadyNow offer is the foundation of a rate card model that includes hardware, software usage, installation, operation, and maintenance as a monthly recurring charge?A . Virtual...
Which two IX™ Contact Center bundles offer this feature?
Avaya OneCloud IX, H Contact Center is a true, multi-tenant, complete Contact Center solution that provides a simplified cloud experience for operations and agents. A customer needs skill-based call center routing as part of their solution. Which two IX™ Contact Center bundles offer this feature? (Choose two.)A . Reporting BundleB...
Based on these requirements, which solution would you recommend to the customer?
A new customer needs a solution that runs on their existing Avaya Aura® Unified Communication (UC) platform, and provides basic and advanced call center features like Expert Agent Selection and Best Service Routing. Based on these requirements, which solution would you recommend to the customer?A . Avaya Aura® Elite MultichannelB...
