- All Exams Instant Download
Avaya Elite Multichannel R6.6 integrates with MS Dynamics 365 in which two use cases?
Avaya Elite Multichannel (EMC) is a Microsoft Windows-based software feature set. Avaya Elite Multichannel R6.6 integrates with MS Dynamics 365 in which two use cases? (Choose two.)A . Avaya Elite Multichannel agent desktop (thick client) with Microsoft Dynamics web client B. Microsoft Dynamics (thin client) embedded with Avaya Elite Multichannel...
Which three statements are true for the AAMS?
A customer wants to use the Avaya Aura® Media Server (AAMS) because of its advanced multimedia processing features. Which three statements are true for the AAMS? (Choose three.)A . AAMS provides Communication Manager IP audio functionality. B. Pricing is differentiated, so customer will buy AAMS-enabled features unique to each adopter....
Avaya Elite Multichannel (EMC) Release 6.6 supports which three platforms? (Choose three.)
Avaya Elite Multichannel (EMC) Release 6.6 supports which three platforms? (Choose three.)A . MS SQL 2016 B. MS Windows Server 2016 C. MS Windows Server 2012 D. Microsoft.NET Framework R4.7.2 E. MS SQL 2017View AnswerAnswer: B,D,E
Which two IX™ Contact Center bundles offer this feature?
Avaya OneCloud IX, H Contact Center is a true, multi-tenant, complete Contact Center solution that provides a simplified cloud experience for operations and agents. A customer needs skill-based call center routing as part of their solution. Which two IX™ Contact Center bundles offer this feature? (Choose two.)A . Reporting Bundle...
To support a customer's requirement for Remote Agents/Workers, your design scope will include which licensing requirement for Remote Agents/Workers?
Contact centers use remote agents to expand the available talent pool, to find agents in affordable places, and to outsource work. To support a customer's requirement for Remote Agents/Workers, your design scope will include which licensing requirement for Remote Agents/Workers?A . Avaya SBCE Standard and Advanced Licenses B. Avaya SBCE...
Which disaster recovery solution would you recommend to this customer using Enterprise Wide Licensing?
A customer requires a backup AEP system maintained in a different geographical location, where a manual process will move the licenses from the primary to the backup site. Which disaster recovery solution would you recommend to this customer using Enterprise Wide Licensing?A . Primary-Secondary B. Active-Active C. Active-Passive D. Primary-BackupView...
Which application solution would you present to this customer?
A customer requires a solution that has a broad appeal across all vertical markets, and simplifies the management operations of Avaya-based solutions through a centralized administration platform. This solution will also reduce costs, enhance security and access, all without increasing complexity. Which application solution would you present to this customer?A...
Which three statements are true for the AEP?
The Avaya Experience Portal (AEP) is licensed and offered on a per port basis. Which three statements are true for the AEP? (Choose three.)A . The MRCP connection is free of charge when speech is purchased through Avaya otherwise the customer pays to enable ASR/TTS capabilities. B. In AEP 7.2.x,...
From a technical and administration standpoint, CBA supports which two environments?
A customer has inquired about Avaya Callback Assist (CBA) to learn about immediate and scheduled callbacks with Avaya Experience Portal. From a technical and administration standpoint, CBA supports which two environments? (Choose two.)A . CTI B. EC500 C. PRI D. SIPView AnswerAnswer: A,D
Avaya's open architecture provides feature and investment options for any enterprise, and customers can choose from which two options?
Avaya Aura® and Call Center Elite together help reduce the total cost of ownership (TCO) with centralization and consolidation. Avaya's open architecture provides feature and investment options for any enterprise, and customers can choose from which two options? (Choose two.)A . Subscription-based payments B. Cloud Contact Center with AACC C....
