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From a migration standpoint, in addition to Avaya Aura® Call Center Elite, which additional application will preserve the customer investment?
A client wants a solution to view live, real-time information, and see the immediate results of their adjustments. From a migration standpoint, in addition to Avaya Aura® Call Center Elite, which additional application will preserve the customer investment?A . Avaya IX™ Workforce Engagement B. Avaya Intelligent Customer Routing C. Avaya...
Which application solution will meet their requirements?
A Contact Center manager wants an application solution that will identify and determine the caller's intent through simple customer conversations using speech and self-service. They also want to serve themselves and eliminate geographic boundaries through true enterprise routing. Which application solution will meet their requirements?A . Avaya Proactive Outreach Manager...
Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?
Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?A . Enablement Licensing (EL) B. Application Specific Licensing (ASL) C. Standard License (SL) D. Advanced License (AL)View AnswerAnswer: B
Which open standards-based solution runs on a Linux server, is tightly integrated with a Communication Manager and Elite Multichannel solution, and is missing from this diagram?
Refer to the exhibit. In this example, the target market is enterprise contact centers and general enterprise telephony customers who are implementing CTI applications with Communications Manager. Which open standards-based solution runs on a Linux server, is tightly integrated with a Communication Manager and Elite Multichannel solution, and is missing...
Avaya IX™ Orchestration is a graphical development tool for creating applications that run on which three Avaya systems? (Choose three.)
Avaya IX™ Orchestration is a graphical development tool for creating applications that run on which three Avaya systems? (Choose three.)A . Avaya Aura® Communication Manager B. Avaya Aura® Contact Center C. Avaya Experience Portal D. Avaya Contact Center Select E. Voice PortalView AnswerAnswer: B,C,E Explanation: https://support.avaya.com/products/P0408/avaya-orchestration-designer#:~:text=Orchestration%20Designer%20is%20a%20fully,and%20Interactive%20R esponse%20software%20platforms.
Which two statements about the enhancements to Elite Multichannel Release 6.6 security are true? (Choose two.)
Which two statements about the enhancements to Elite Multichannel Release 6.6 security are true? (Choose two.)A . All connections to EMC 6.6 Servers use only TLS 1.2 to communicate. B. Support for TLS 1.0 and 1.1 have been dropped from EMC 6.6. C. Elite Multichannel 6.6 supports WebLM Release 6.x....
Which Avaya OneCloud™ ReadyNow offer is the foundation of a rate card model that includes hardware, software usage, installation, operation, and maintenance as a monthly recurring charge?
A customer wants to avoid large upfront capital expenses for software licenses with capacities that may or may not be needed. Which Avaya OneCloud™ ReadyNow offer is the foundation of a rate card model that includes hardware, software usage, installation, operation, and maintenance as a monthly recurring charge?A . Virtual...
Which two statements are true for the ASP 130?
Avaya Common Servers supported for new orders for Virtual Appliance Deployments of Avaya Aura® 8.1.x applications will be shipped with Dell Gen 10 servers using Intel Skylake processors. There are three (ASP 110, 120 and 130) variants of this Avaya Solutions Platform (ASP) that differ only in the way the...
Which application would you place in the blue box?
Refer to the exhibit. Based on the following features and functions: • Able to choose the best agent available to handle an outbound contact • Supports behavior-based past and predicted future behavior for customers and agents • Supports data trending to determine patterns which is refreshed daily • POM queries...
Based on these requirements, which solution would you recommend to the customer?
A new customer needs a solution that runs on their existing Avaya Aura® Unified Communication (UC) platform, and provides basic and advanced call center features like Expert Agent Selection and Best Service Routing. Based on these requirements, which solution would you recommend to the customer?A . Avaya Aura® Elite Multichannel...
