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Which of the following practices should the technician use to make sure the ticket is associated with the correct user?
When a user calls in to report an issue, a technician submits a ticket on the user's behalf . Which of the following practices should the technician use to make sure the ticket is associated with the correct user?A . Have the user provide a callback phone number to be...
Which of the following practices should the technician use to make sure the ticket is associated with the correct user?
When a user calls in to report an issue, a technician submits a ticket on the user's behalf. Which of the following practices should the technician use to make sure the ticket is associated with the correct user?A . Have the user provide a callback phone number to be added...
Which of the following can BEST resolve the interference?
A wireless network is set up, but it is experiencing some interference from other nearby SSIDs. Which of the following can BEST resolve the interference?A . Changing channelsB . Modifying the wireless securityC . Disabling the SSIO broadcastD . Changing the access point nameView AnswerAnswer: A
Which of the following BEST describes the technician's actions?
A technician is troubleshooting a customer's PC and receives a phone call. The technician does not take the call and sets the phone to silent. Which of the following BEST describes the technician's actions?A . Avoid distractionsB . Deal appropriately with customer's confidential materialC . Adhere to user privacy policyD...
Which of the following should the technician MOST likely have done to prevent damage?
A technician installed a known-good, compatible motherboard on a new laptop. However, the motherboard is not working on the laptop. Which of the following should the technician MOST likely have done to prevent damage?A . Removed all jewelryB . Completed an inventory of tools before useC . Practiced electrical fire...
Which of the following BEST describes the account access level the user will need?
A systems administrator is setting up a Windows computer for a new user Corporate policy requires a least privilege environment. The user will need to access advanced features and configuration settings for several applications. Which of the following BEST describes the account access level the user will need?A . Power...
Which of the following is the MOST likely next step in the change process?
A change advisory board just approved a change request. Which of the following is the MOST likely next step in the change process?A . End user acceptanceB . Perform risk analysisC . Communicate to stakeholdersD . Sandbox testingView AnswerAnswer: D
Which of the following solutions would be the MOST efficient, allowing for parallel execution of the Linux application and Windows applications?
Once weekly a user needs Linux to run a specific open-source application that is not available for the currently installed Windows platform. The user has limited bandwidth throughout the day. Which of the following solutions would be the MOST efficient, allowing for parallel execution of the Linux application and Windows...
Which of the following is the MOST cost-effective version of Windows 10 that allows remote access through Remote Desktop?
Which of the following is the MOST cost-effective version of Windows 10 that allows remote access through Remote Desktop?A . HomeB . Pro for WorkstationsC . EnterpriseD . ProView AnswerAnswer: D
Which of the following is the MOST important environmental concern inside a data center?
Which of the following is the MOST important environmental concern inside a data center?A . Battery disposalB . Electrostatic discharge matsC . Toner disposalD . Humidity levelsView AnswerAnswer: B
