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Which of the following tools should the help desk technician use to remove the malicious software?
A user calls the help desk and reports a workstation is infected with malicious software. Which of the following tools should the help desk technician use to remove the malicious software? (Select TWO).A . File Explorer B. User Account Control C. Windows Backup and Restore D. Windows Firewall E. Windows...
Which of the following’s tools should the technician use to accomplish this task?
A technician is asked to resize a partition on the internal storage drive of a computer running macOS. Which of the following’s tools should the technician use to accomplish this task?A . Consoltf B. Disk Utility C. Time Machine D. FileVaultView AnswerAnswer: B
Which of the following practices should the technician use to make sure the ticket is associated with the correct user?
When a user calls in to report an issue, a technician submits a ticket on the user's behalf. Which of the following practices should the technician use to make sure the ticket is associated with the correct user?A . Have the user provide a callback phone number to be added...
Which of the following is an example of MFA?
Which of the following is an example of MFA?A . Fingerprint scan and retina scan B. Password and PIN C. Username and password D. Smart card and passwordView AnswerAnswer: B
Which of the following would BEST mitigate this threat?
The network was breached over the weekend System logs indicate that a single user's account was successfully breached after 500 attempts with a dictionary attack. Which of the following would BEST mitigate this threat?A . Encryption at rest B. Account lockout C. Automatic screen lock D. AntivirusView AnswerAnswer: B
Which of the following tools should the technician use?
A user reports a PC is running slowly. The technician suspects it has a badly fragmented hard drive. Which of the following tools should the technician use?A . resmon exe B. msconfig.extf C. dfrgui exe D. msmfo32.exeView AnswerAnswer: C
Which of the following should the technician do NEXT?
An Android user contacts the help desk because a company smartphone failed to complete a tethered OS update A technician determines there are no error messages on the device. Which of the following should the technician do NEXT?A . Verify all third-party applications are disabled B. Determine if the device...
Which of the following utilities should be used?
A technician needs to exclude an application folder from being cataloged by a Windows 10 search. Which of the following utilities should be used?A . Privacy B. Indexing Options C. System D. Device ManagerView AnswerAnswer: B
Which of the following steps should a systems administrator attempt FIRST?
An Android user reports that when attempting to open the company's proprietary mobile application it immediately doses. The user states that the issue persists, even after rebooting the phone. The application contains critical information that cannot be lost. Which of the following steps should a systems administrator attempt FIRST?A ....
Which of the following command-line tools will delete a directory?
Which of the following command-line tools will delete a directory?A . md B. del C. dir D. rd E. cdView AnswerAnswer: D Explanation: To delete an empty directory, enter rd Directory or rmdir Directory . If the directory is not empty, you can remove files and subdirectories from it using...
