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Which of the following should the technician do FIRST?
A user calls the help desk to report that none of the files on a PC will open. The user also indicates a program on the desktop is requesting payment in exchange for file access A technician verifies the user's PC is infected with ransorrrware. Which of the following should...
Which of the following applications should the technician use to assist the user with hiding the file?
A user created a file on a shared drive and wants to prevent its data from being accidentally deleted by others. Which of the following applications should the technician use to assist the user with hiding the file?A . Device Manager B. Indexing Options C. File Explorer D. Administrative ToolsView...
A user wants to set up speech recognition on a PC In which of the following Windows Settings tools can the user enable this option?
A user wants to set up speech recognition on a PC In which of the following Windows Settings tools can the user enable this option?A . Language B. System C. Personalization D. Ease of AccessView AnswerAnswer: D Explanation: The user can enable speech recognition on a PC in the Ease...
Which of the following safety procedures would BEST protect the components in the PC?
A technician is replacing the processor in a desktop computer prior to opening the computer, the technician wants to ensure the internal components are protected. Which of the following safety procedures would BEST protect the components in the PC? (Select TWO).A . Utilizing an ESD strap B. Disconnecting the computer...
Which of the following methods will enable the user to change the wallpaper using a Windows 10 Settings tool?
A user needs assistance changing the desktop wallpaper on a Windows 10 computer. Which of the following methods will enable the user to change the wallpaper using a Windows 10 Settings tool?A . Open Settings, select Accounts, select, Your info, click Browse, and then locate and open the image the...
Which of the following options should MOST likely be considered when preserving data from a hard drive for forensic analysis? (Select TWO).
Which of the following options should MOST likely be considered when preserving data from a hard drive for forensic analysis? (Select TWO).A . Licensing agreements B. Chain of custody C. Incident management documentation D. Data integrity E. Material safety data sheet F. Retention requirementsView AnswerAnswer: B Explanation: Chain of custody...
Which of the following would BEST accomplish this task?
A technician receives a call (rom a user who is having issues with an application. To best understand the issue, the technician simultaneously views the user's screen with the user. Which of the following would BEST accomplish this task?A . SSH B. VPN C. VNC D. RDPView AnswerAnswer: C Explanation:...
Which of the following methods should the technician use to refresh the laptop?
A desktop specialist needs to prepare a laptop running Windows 10 for a newly hired employee. Which of the following methods should the technician use to refresh the laptop?A . Internet-based upgrade B. Repair installation C. Clean install D. USB repair E. In place upgradeView AnswerAnswer: C Explanation: The desktop...
Which of the following does the technician MOST likely need to change on the workstation to resolve the issue?
A technician receives a ticket indicating the user cannot resolve external web pages However, specific IP addresses are working. Which of the following does the technician MOST likely need to change on the workstation to resolve the issue?A . Default gateway B. Host address C. Name server D. Subnet maskView...
Which of the following is the BEST course of action for the support center representative to take?
A customer calls a service support center and begins yelling at a technician about a feature for a product that is not working to the customer's satisfaction. This feature is not supported by the service support center and requires a field technician to troubleshoot. The customer continues to demand service....
