- All Exams Instant Download
Which of the following operating systems is MOST likely installed on the netbook?
A user purchased a netbook that has a web-based, proprietary operating system. Which of the following operating systems is MOST likely installed on the netbook?A . macOSB . LinuxC . Chrome OSD . WindowsView AnswerAnswer: C Explanation:
Which of the following is the BEST course of action for the support center representative to take?
A customer calls a service support center and begins yelling at a technician about a feature for a product that is not working to the customer's satisfaction. This feature is not supported by the service support center and requires a field technician to troubleshoot. The customer continues to demand service....
Which of the following should the technician do NEXT?
A user calls the help desk to report potential malware on a computer. The anomalous activity began after the user clicked a link to a free gift card in a recent email The technician asks the user to describe any unusual activity, such as slow performance, excessive pop-ups, and browser...
Which of the following backup methods would BEST address these concerns?
A technician needs to recommend the best backup method that will mitigate ransomware attacks. Only a few files are regularly modified, however, storage space is a concern. Which of the following backup methods would BEST address these concerns?A . FullB . DifferentialC . Off-siteD . Grandfather-father-sonView AnswerAnswer: B Explanation: The...
Which of the following practices should the technician use to make sure the ticket is associated with the correct user?
When a user calls in to report an issue, a technician submits a ticket on the user's behalf. Which of the following practices should the technician use to make sure the ticket is associated with the correct user? A. Have the user provide a callback phone number to be added...
Which of the following is MOST likely contained in an EULA?
Which of the following is MOST likely contained in an EULA?A . Chain of custodyB . Backup of software codeC . Personally identifiable informationD . Restrictions of useView AnswerAnswer: D Explanation: An EULA (End-User License Agreement) is a legally binding contract between a software supplier and a customer or end-user,...
Which of the following is the MOST likely next step in the change process?
A change advisory board just approved a change request. Which of the following is the MOST likely next step in the change process? A. End user acceptance B. Perform risk analysis C. Communicate to stakeholders D. Sandbox testingView AnswerAnswer: C Explanation: A. End user acceptance - While this is an...
A technician receives a call from a user who is on vacation. The user provides the necessary credentials and asks the technician to log in to the
A technician receives a call from a user who is on vacation. The user provides the necessary credentials and asks the technician to log in to the users account and read a critical email that the user has been expecting. The technician refuses because this is a violation of the:A...
Which of the following BEST describes the change in policy?
An IT security team is implementing a new Group Policy that will return a computer to the login after three minutes. Which of the following BEST describes the change in policy?A . Login timesB . Screen lockC . User permissionD . Login lockout attemptsView AnswerAnswer: B Explanation: Screen lock is...
Which of the following attacks MOST likely occurred?
A Chief Executive Officer has learned that an exploit has been identified on the web server software, and a patch is not available yet. Which of the following attacks MOST likely occurred?A . Brute forceB . Zero dayC . Denial of serviceD . On-pathView AnswerAnswer: B Explanation: A zero-day attack...
