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Which of the following should the technician perform FIRST?
A user reports a workstation has been performing strangely after a suspicious email was opened on it earlier in the week. Which of the following should the technician perform FIRST?A . Escalate the ticket to Tier 2.B . Run a virus scan.C . Utilize a Windows restore point.D . Reimage...
Which of the following change management documents includes how to uninstall a patch?
Which of the following change management documents includes how to uninstall a patch?A . Purpose of changeB . Rollback planC . Scope of changeD . Risk analysisView AnswerAnswer: B Explanation: The change management document that includes how to uninstall a patch is called the “rollback plan”. The rollback plan is...
A user reports a computer is running slow.
A user reports a computer is running slow. Which of the following tools will help a technician identity the issuedA . Disk CleanupB . Group Policy EditorC . Disk ManagementD . Resource MonitorView AnswerAnswer: D Explanation: Resource Monitor will help a technician identify the issue when a user reports a...
Which of the following tools can be used?
A technician needs to transfer a large number of files over an unreliable connection. The technician should be able to resume the process if the connection is interrupted. Which of the following tools can be used? A. afc B. ehkdsk C. git clone D. zobocopyView AnswerAnswer: D Explanation: A. scp...
Which of the following BEST describes what the systems administrator should tell the user?
A user has a license for an application that is in use on a personal home laptop. The user approaches a systems administrator about using the same license on multiple computers on the corporate network. Which of the following BEST describes what the systems administrator should tell the user?A ....
Which of the following configurations should the technician employ to achieve this goal?
A technician is setting up a desktop computer in a small office. The user will need to access files on a drive shared from another desktop on the network. Which of the following configurations should the technician employ to achieve this goal?A . Configure the network as privateB . Enable...
Which of the following is MOST likely the cause of the user's issue?
A user contacts a technician about an issue with a laptop. The user states applications open without being launched and the browser redirects when trying to go to certain websites. Which of the following is MOST likely the cause of the user's issue?A . KeyloggerB . CryptominersC . VirusD ....
Which of the following troubleshooting steps should the user perform FIRST?
A user updates a mobile device's OS. A frequently used application becomes consistently unresponsive immediately after the device is launched. Which of the following troubleshooting steps should the user perform FIRST?A . Delete the application's cache.B . Check for application updates.C . Roll back the OS update.D . Uninstall and...
Which of the following BEST describes why the system still has malware?
A Windows workstation that was recently updated with approved system patches shut down instead of restarting. Upon reboot, the technician notices an alert stating the workstation has malware in the root OS folder. The technician promptly performs a System Restore and reboots the workstation, but the malware is still detected....
Which of the following should the technician check FIRST?
Each time a user tries to go to the selected web search provider, a different website opens. Which of the following should the technician check FIRST?A . System timeB . IP addressC . DNS serversD . Windows updatesView AnswerAnswer: C Explanation: When a user experiences unexpected or erratic behavior while...
