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Which of the following would BEST resolve the issue?
All the desktop icons on a user's newly issued PC are very large. The user reports that the PC was working fine until a recent software patch was deployed. Which of the following would BEST resolve the issue?A . Rolling back video card driversB . Restoring the PC to factory...
Which of the following has MOST likely occurred?
A user receives a notification indicating the antivirus protection on a company laptop is out of date. A technician is able to ping the user's laptop. The technician checks the antivirus parent servers and sees the latest signatures have been installed. The technician then checks the user's laptop and finds...
Which of the following steps should the technician complete BEFORE removing the virus?
A technician is preparing to remediate a Trojan virus that was found on a workstation. Which of the following steps should the technician complete BEFORE removing the virus?A . Disable System Restore.B . Schedule a malware scan.C . Educate the end user.D . Run Windows Update.View AnswerAnswer: A Explanation: Before...
Which of the following is the MOST likely cause of the issue?
A user is unable to log in to the domain with a desktop PC, but a laptop PC is working properly on the same network. A technician logs in lo the desktop PC with a local account but is unable to browse to the secure intranet site to get troubleshooting...
Which of the following should the administrator do to help secure the device against this threat in the future?
A user's mobile phone has become sluggish A systems administrator discovered several malicious applications on the device and reset the phone. The administrator installed MDM software. Which of the following should the administrator do to help secure the device against this threat in the future? (Select TWO). A. Prevent a...
Which of the following should the technician perform NEXT to troubleshoot the issue?
A user is unable to access a website, which is widely used across the organization, and receives the following error message: The security certificate presented by this website has expired or is not yet valid. The technician confirms the website works when accessing it from another computer but not from...
Which of the following must be completed before the change can be approved?
An administrator has submitted a change request for an upcoming server deployment. Which of the following must be completed before the change can be approved?A . Risk analysisB . Sandbox testingC . End user acceptanceD . Lessons learnedView AnswerAnswer: A Explanation: A risk analysis must be completed before a change...
Which of the following commands should the technician use?
A technician needs to manually set an IP address on a computer that is running macOS. Which of the following commands should the technician use?A . ipconfigB . ifconfigC . arpaD . pingView AnswerAnswer: B Explanation: ifconfig is a command-line utility that allows you to configure network interfaces on macOS...
A user reports a computer is running slow.
A user reports a computer is running slow. Which of the following tools will help a technician identity the issuedA . Disk CleanupB . Group Policy EditorC . Disk ManagementD . Resource MonitorView AnswerAnswer: D Explanation: Resource Monitor will help a technician identify the issue when a user reports a...
Which of the following describes what the technician should do?
A call center technician receives a call from a user asking how to update Windows. Which of the following describes what the technician should do?A . Have the user consider using an iPad if the user is unable to complete updatesB . Have the user text the user's password to...
