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A technician receives a call from a user who is on vacation. The user provides the necessary credentials and asks the technician to log in to the
A technician receives a call from a user who is on vacation. The user provides the necessary credentials and asks the technician to log in to the users account and read a critical email that the user has been expecting. The technician refuses because this is a violation of the:A...
Which of the following is the BEST course of action for the support center representative to take?
A customer calls a service support center and begins yelling at a technician about a feature for a product that is not working to the customer's satisfaction. This feature is not supported by the service support center and requires a field technician to troubleshoot. The customer continues to demand service....
Which of the following filesystems is supported by both OS types?
A technician has an external SSD. The technician needs to read and write to an external SSD on both Macs and Windows PCs. Which of the following filesystems is supported by both OS types?A . NTFSB . APFSC . ext4D . exFATView AnswerAnswer: D Explanation: The filesystem that is supported...
Which of the following BEST describes the change in policy?
An IT security team is implementing a new Group Policy that will return a computer to the login after three minutes. Which of the following BEST describes the change in policy?A . Login timesB . Screen lockC . User permissionD . Login lockout attemptsView AnswerAnswer: B Explanation: Screen lock is...
Which of the following is the MOST likely next step in the change process?
A change advisory board just approved a change request. Which of the following is the MOST likely next step in the change process? A. End user acceptance B. Perform risk analysis C. Communicate to stakeholders D. Sandbox testingView AnswerAnswer: C Explanation: A. End user acceptance - While this is an...
Which of the following file types are supported by default?
A developer is creating a shell script to automate basic tasks in Linux. Which of the following file types are supported by default?A . .pyB . .jsC . .vbsD . .shView AnswerAnswer: D Explanation: https://www.educba.com/shell-scripting-in-linux/
Which of the following should the technician check FIRST?
Each time a user tries to go to the selected web search provider, a different website opens. Which of the following should the technician check FIRST?A . System timeB . IP addressC . DNS serversD . Windows updatesView AnswerAnswer: C Explanation: When a user experiences unexpected or erratic behavior while...
Which of the following is the NEXT step the technician should take to find the cause of the leaked data?
Sensitive data was leaked from a user's smartphone. A technician discovered an unapproved application was installed, and the user has full access to the device's command shell. Which of the following is the NEXT step the technician should take to find the cause of the leaked data?A . Restore the...
Which of the following should the technician perform FIRST?
A user reports a workstation has been performing strangely after a suspicious email was opened on it earlier in the week. Which of the following should the technician perform FIRST?A . Escalate the ticket to Tier 2.B . Run a virus scan.C . Utilize a Windows restore point.D . Reimage...
Which of the following BEST describes the technician's actions?
A technician is troubleshooting a customer's PC and receives a phone call. The technician does not take the call and sets the phone to silent. Which of the following BEST describes the technician's actions?A . Avoid distractionsB . Deal appropriately with customer's confidential material.C . Adhere to user privacy policyD...
