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Which of the following should the technician MOST likely have done to prevent damage?
A technician installed a known-good, compatible motherboard on a new laptop. However, the motherboard is not working on the laptop. Which of the following should the technician MOST likely have done to prevent damage?A . Removed all jewelryB . Completed an inventory of tools before useC . Practiced electrical fire...
Which of the following BEST describes the technician's actions?
A technician is troubleshooting a customer's PC and receives a phone call. The technician does not take the call and sets the phone to silent. Which of the following BEST describes the technician's actions?A . Avoid distractionsB . Deal appropriately with customer's confidential material.C . Adhere to user privacy policyD...
Which of the following should the technician do NEXT?
A user calls the help desk to report potential malware on a computer. The anomalous activity began after the user clicked a link to a free gift card in a recent email The technician asks the user to describe any unusual activity, such as slow performance, excessive pop-ups, and browser...
Which of the following tools can be used?
A technician needs to transfer a large number of files over an unreliable connection. The technician should be able to resume the process if the connection is interrupted. Which of the following tools can be used? A. afc B. ehkdsk C. git clone D. zobocopyView AnswerAnswer: D Explanation: A. scp...
Which of the following should the technician do FIRST?
A user calls the help desk to report that none of the files on a PC will open. The user also indicates a program on the desktop is requesting payment in exchange for file access A technician verifies the user's PC is infected with ransorrrware. Which of the following should...
Which of the following is MOST likely contained in an EULA?
Which of the following is MOST likely contained in an EULA?A . Chain of custodyB . Backup of software codeC . Personally identifiable informationD . Restrictions of useView AnswerAnswer: D Explanation: An EULA (End-User License Agreement) is a legally binding contract between a software supplier and a customer or end-user,...
Which of the following steps should the technician take?
A technician is installing a program from an ISO file. Which of the following steps should the technician take?A . Mount the ISO and run the installation file.B . Copy the ISO and execute on the server.C . Copy the ISO file to a backup location and run the ISO...
Which of the following is MOST likely the cause of this issue?
While browsing a website, a staff member received a message that the website could not be trusted. Shortly afterward, several other colleagues reported the same issue across numerous other websites. Remote users who were not connected to corporate resources did not have any issues. Which of the following is MOST...
Which of the following is the BEST way for the user to increase the size of text, applications, and other items using the Windows 10 Settings tool?
A user reports that text on the screen is too small. The user would like to make the text larger and easier to see. Which of the following is the BEST way for the user to increase the size of text, applications, and other items using the Windows 10 Settings...
Which of the following should a support technician check FIRST?
A user has been unable to receive emails or browse the internet from a smartphone while traveling. However, text messages and phone calls are working without issue. Which of the following should a support technician check FIRST?A . User account statusB . Mobile OS versionC . Data plan coverageD ....
