- All Exams Instant Download
Which of the following troubleshooting steps should the user perform FIRST?
A user updates a mobile device's OS. A frequently used application becomes consistently unresponsive immediately after the device is launched. Which of the following troubleshooting steps should the user perform FIRST?A . Delete the application's cache.B . Check for application updates.C . Roll back the OS update.D . Uninstall and...
Which of the following is causing the login issue?
A user is unable to log in to the network. The network uses 802.1X with EAP-TLS to authenticate on the wired network. The user has been on an extended leave and has not logged in to the computer in several months. Which of the following is causing the login issue?A...
Which of the following troubleshooting steps should the user perform FIRST?
A user updates a mobile device's OS. A frequently used application becomes consistently unresponsive immediately after the device is launched. Which of the following troubleshooting steps should the user perform FIRST?A . Delete the application's cache.B . Check for application updates.C . Roll back the OS update.D . Uninstall and...
Which of the following is the BEST course of action for the support center representative to take?
A customer calls a service support center and begins yelling at a technician about a feature for a product that is not working to the customer's satisfaction. This feature is not supported by the service support center and requires a field technician to troubleshoot. The customer continues to demand service....
Which of the following should the technician perform FIRST?
A user reports a workstation has been performing strangely after a suspicious email was opened on it earlier in the week. Which of the following should the technician perform FIRST?A . Escalate the ticket to Tier 2.B . Run a virus scan.C . Utilize a Windows restore point.D . Reimage...
Which of the following is the MOST effective method for dealing with this Issue?
A new spam gateway was recently deployed at a small business However; users still occasionally receive spam. The management team is concerned that users will open the messages and potentially infect the network systems. Which of the following is the MOST effective method for dealing with this Issue?A . Adjusting...
Which of the following should the support technician do to BEST resolve the situation?
A customer called the help desk to report that a machine that was recently updated is no longer working. The support technician checks the latest logs to see what updates were deployed, but nothing was deployed in more than three weeks. Which of the following should the support technician do...
Which of the following BEST addresses this need?
A bank would like to enhance building security in order to prevent vehicles from driving into the building while also maintaining easy access for customers. Which of the following BEST addresses this need?A . GuardsB . BollardsC . Motion sensorsD . Access control vestibuleView AnswerAnswer: B Explanation: Bollards are the...
Which of the following can the technician MOST likely do to defend against this threat?
A network technician installed a SOHO router for a home office user. The user has read reports about home routers being targeted by malicious actors and then used in DDoS attacks. Which of the following can the technician MOST likely do to defend against this threat?A . Add network content...
Which of the following should a technician do to allow access?
A SOHO client is having trouble navigating to a corporate website. Which of the following should a technician do to allow access?A . Adjust the content filtering.B . Unmap port forwarding.C . Disable unused ports.D . Reduce the encryption strengthView AnswerAnswer: A Explanation: Content filtering is a process that manages...
