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Which of the following troubleshooting steps should be performed FIRST after the ticket has been filed?
A user contacts the help desk in reference to a failing thumbprint scanner. The user states the scanner was functioning correctly yesterday. Which of the following troubleshooting steps should be performed FIRST after the ticket has been filed?A . Inquire about possible changes.B . File a damage report.C . Requisition...
Which of the following sequences should the help desk technician walk the customer through to accomplish this task?
A user calls the help desk lot assistance configuring an Android phone with a new NFC-enabled speaker that will be used for an upcoming conference call. The user was unable to direct the phone's audio to the NFC speaker. Which of the following sequences should the help desk technician walk...
Which of the following cable categories is limiting the transfer speed?
A customer reports that a computer is never able to reach more than a 100Mbps transfer data rate, even when using a Gigabit LAN card. While troubleshooting, the technician notices the network cable needs to be replaced. Which of the following cable categories is limiting the transfer speed?A . Cat...
Which of the following actions should the technician take NEXT?
A Wi-Fi mesh network has been optimized to eliminate poor coverage areas, yet users still experience decreased bandwidth and connectivity issues. Which of the following actions should the technician take NEXT?A . Relocate any large, dense, solid, and metal objects, such as mirrors and file cabinets, in the mesh network...
Which of the following should the technician do NEXT?
A technician is troubleshooting an old desktop system that randomly shows a Windows BSOD or powers off unexpectedly. All system temperatures are within normal limits. Which of the following should the technician do NEXT?A . Visually inspect the motherboard capacitors.B . Verify all case fans are operational.C . Check that...
Which of the following is the MOST likely cause of the issue?
CORRECT TEXT A technician has set up a new conference room with a TV and a video soundbar. The technician wants to test the system with a conference call. During the test, the TV speaker produces sound, but the soundbar does not. Which of the following is the MOST likely...
Which of the following is the MOST likely reason the administrator chose this model?
An administrator chose a shared-tenant model for a cloud deployment. Which of the following is the MOST likely reason the administrator chose this model? A. Cost savings B. Highly available C. Dedicated hardware D. Increased securityView AnswerAnswer: A Explanation: The shared-tenant model for a cloud deployment, also known as a...
Which of the following would be the best course of action for the technician to take NEXT?
A technician is upgrading a faulty motherboard that was ordered by an end user for an old, high-end desktop computer. However, the technician is unable to install the CPU into the socket. Upon closer inspection, the technician notices the pins on the CPU do not line up with the socket....
Which of the following solutions would BEST help mitigate the issue?
Recently, an organization received a number of spam emails that passed through the spam gateway. The emails contained generally the same information, but the sending domains were different. Which of the following solutions would BEST help mitigate the issue?A . Updating the keyword filteringB . Editing the sender policy frameworkC...
To which of the following should a technician connect individual pairs of a Cat 6 cable in order to provide a connection to a switch?
To which of the following should a technician connect individual pairs of a Cat 6 cable in order to provide a connection to a switch?A . Access pointB . Patch panelC . HubD . FirewallE . Wall jackView AnswerAnswer: B Explanation: A patch panel is a mounted hardware unit containing...
