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Which of the following troubleshooting steps should be performed FIRST after the ticket has been filed?
A user contacts the help desk in reference to a failing thumbprint scanner. The user states the scanner was functioning correctly yesterday. Which of the following troubleshooting steps should be performed FIRST after the ticket has been filed?A . Inquire about possible changes.B . File a damage report.C . Requisition...
Which of the following should the technician check NEXT to resolve the issue?
A user reports that a printer is leaving streaks on printed pages. The paper type and the toner have been replaced. Which of the following should the technician check NEXT to resolve the issue?A . System boardB . Paper trayC . MemoryD . FuserView AnswerAnswer: D Explanation: This is because...
Which of the following should the technician perform NEXT to resolve the issue?
A technician goes to a classroom to troubleshoot a projector that occasionally powers off. The technician recreates the issue and notices the projector will not power back on until approximately 15 minutes have passed. After 15 minutes of being powered on. the projector shuts off again. Which of the following...
Which of the following solutions would MOST likely satisfy this requirement?
A Microsoft Windows user is preparing to work in another country and needs to comply with corporate policy for data protection when copying files to portable media. Which of the following solutions would MOST likely satisfy this requirement?A . A USB 3.1 flash drive with BitLocker to Go installedB ....
Which of the following should the technician do NEXT?
A technician identified an issue on a workstation, obtained details from the user, and made a backup of the system. Which of the following should the technician do NEXT?A . Determine the next steps to resolve the issue and document it.B . Design a plan of action to resolve the...
page does not print. The technician looks at the print queue and notices that the printer is called 'Generic Printer." Which of the following BEST describes what the technician should do to fix this issue?
A technician installs a new printer for a workstation and tries to print a test page, but the page does not print. The technician looks at the print queue and notices that the printer is called 'Generic Printer." Which of the following BEST describes what the technician should do to...
Which of the following would MOST likely be the cause?
A small office has a wireless network with several access points for roaming laptop use. Users occasionally report that the wireless connection drops or becomes very slow. Users have confirmed that this issue only happens when connected to the office wireless network. Which of the following would MOST likely be...
Which of the following is the BEST action for the salesperson to take in order to view weather forecasts while traveling?
A salesperson is using a weather application on a mobile device. The application appears to be draining the device's battery very quickly. Which of the following is the BEST action for the salesperson to take in order to view weather forecasts while traveling?A . Enable the GPS service to ensure...
Which of the following has to be enabled for the mobile device to authenticate?
A user failed to gain access to a building's entrance after security measures at the entrance were upgraded last week. The company implemented the 13.56MHz frequency short band, and users can now utilize their mobile devices to authenticate. Which of the following has to be enabled for the mobile device...
Which of the following BEST describes the issue?
A technician is troubleshooting a laptop that has a blank LCD panel. The technician shines a flashlight into the LCD and sees a faint image. Which of the following BEST describes the issue?A . Defective inverterB . Incomplete video driverC . Incorrect input sourceD . Burned-out bulbView AnswerAnswer: A Explanation:...
