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What is an essential security measure for a technician to take before initiating a remote support session using PC Anywhere?
What is an essential security measure for a technician to take before initiating a remote support session using PC Anywhere?A . Set up an unattended remote access session for convenienceB . Confirm that both the technician's and the user's software are updated to the latest versionC . Always use the...
What should the technician recommend adjusting in the Windows Power Options to help improve battery life?
A user complains that their laptop battery drains too quickly while working throughout the day. What should the technician recommend adjusting in the Windows Power Options to help improve battery life?A . Increase the screen brightness settingB . Set the display to turn off after a shorter period of inactivityC...
During a VNC session, how should a technician respond if they need to access confidential files on the user’s computer to resolve an issue?
During a VNC session, how should a technician respond if they need to access confidential files on the user’s computer to resolve an issue?A . Access the files without notifying the user, as they have already consented to the sessionB . Notify the user and request permission before accessing any...
What is the most appropriate response?
An IT support technician receives an email from what appears to be the IT director asking for immediate password resets for several accounts. The email lacks the usual formalities and seems rushed. What is the most appropriate response?A . Reset the passwords as requested and notify the director via replyB...
When mapping a shared SMB drive for a team that needs access to real-time collaborative documents, what configuration should be prioritized to ensure optimal performance?
When mapping a shared SMB drive for a team that needs access to real-time collaborative documents, what configuration should be prioritized to ensure optimal performance?A . Enable offline files for all accessing the SMB shareB . Configure the SMB protocol to use the highest encryption levelC . Optimize SMB caching...
