- All Exams Instant Download
What is the most effective initial step to resolve these issues?
A user reports that they are experiencing slow browser performance and frequent website errors. What is the most effective initial step to resolve these issues? A. Clear the browser cache and cookies B. Update the web browser to the latest version C. Restart the computer D. Reinstall the web browserView...
During a PC Anywhere session, if a technician needs to access confidential files on the user’s computer to troubleshoot an issue, what should they do?
During a PC Anywhere session, if a technician needs to access confidential files on the user’s computer to troubleshoot an issue, what should they do?A . Proceed to access the files, assuming implicit consent for troubleshootingB . Notify the user and request explicit permission to access the specific files neededC...
What type of SLA adjustment would be most beneficial to ensure consistent quality and client satisfaction?
A client is concerned about the consistency of service they receive under the current SLA. They suggest modifications to the agreement. What type of SLA adjustment would be most beneficial to ensure consistent quality and client satisfaction? A. Introduce tiered service levels based on client size and need B. Incorporate...
Which action should the user take to resolve this issue on a Windows laptop?
During a presentation, a user finds that the projected image is too dim, making it difficult for the audience to see. Which action should the user take to resolve this issue on a Windows laptop?A . Increase the contrast setting through the display adapter propertiesB . Adjust the brightness setting...
What is the most efficient command that the IT support technician should recommend using?
A Linux system administrator wants to document the MAC addresses of various network interfaces on a server. What is the most efficient command that the IT support technician should recommend using?A . ifconfig -aB . ip link showC . dmesg | grep MACD . cat /sys/class/net/*/addressView AnswerAnswer: B Explanation: Correct...
When installing new hardware inside a desktop computer, which safety measure should a technician take to avoid personal injury?
When installing new hardware inside a desktop computer, which safety measure should a technician take to avoid personal injury?A . Install the hardware as quickly as possible to reduce exposure to the internal componentsB . Ensure all power sources are disconnected and the area is well-litC . Apply lubricant to...
What safety procedure should be followed to minimize the risk of electrical shock?
A technician needs to replace a faulty power supply unit (PSU) inside a desktop computer. What safety procedure should be followed to minimize the risk of electrical shock?A . Disconnect the PSU from the motherboard but leave the computer plugged in for groundingB . Ensure the computer is unplugged and...
What should they do first to try and fix this issue?
During an online banking session, a user notices that pages are loading incorrectly or displaying outdated information. What should they do first to try and fix this issue?A . Delete the browser historyB . Clear the browser cacheC . Change their online banking passwordD . Switch to a different Internet...
What is the appropriate response for the help desk technician?
During a phone support call, a user aggressively insists on bypassing standard verification processes due to urgency. What is the appropriate response for the help desk technician?A . Comply with the request to avoid conflictB . Politely refuse and adhere to established verification proceduresC . Transfer the call to a...
What is the most effective way to achieve this?
An IT support technician is assisting a user who needs to map Google Drive as a network drive on their Windows 10 computer to facilitate easier file management and offline access. What is the most effective way to achieve this?A . Use the built-in Windows "Map Network Drive" feature in...
