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Which KPI would be most helpful in identifying potential cost-saving areas while maintaining service standards?
A company wants to reduce its IT support costs without sacrificing service quality. Which KPI would be most helpful in identifying potential cost-saving areas while maintaining service standards?A . Average handle time per ticketB . Total number of tickets received per monthC . Ratio of escalated versus resolved ticketsD ....
What should be included in the IAM policy to enforce this requirement?
A company requires its developers to access AWS resources from the corporate office only. What should be included in the IAM policy to enforce this requirement?A . Resource tagsB . IP whitelisting in the policy conditionC . Time-based restrictionsD . SAML 2.0 integrationView AnswerAnswer: B Explanation: Correct Answer. B. IP...
What is an essential consideration when setting this up?
An IT administrator needs to map Dropbox as a network drive for multiple users in a corporate environment to streamline their workflow. What is an essential consideration when setting this up?A . Ensuring all users have unlimited internet bandwidthB . Making sure each user has individual Dropbox accountsC . Setting...
Which characteristic of an email should raise suspicion and suggest it might be a phishing attempt?
Which characteristic of an email should raise suspicion and suggest it might be a phishing attempt?A . A formal greetingB . High-quality branding similar to the legitimate sourceC . Poor grammar and spelling errorsD . An offer that includes a standard discount on productsView AnswerAnswer: C Explanation: Correct Answer. C....
What is an essential security measure for a technician to take before initiating a remote support session using PC Anywhere?
What is an essential security measure for a technician to take before initiating a remote support session using PC Anywhere?A . Set up an unattended remote access session for convenienceB . Confirm that both the technician's and the user's software are updated to the latest versionC . Always use the...
What should the technician recommend adjusting in the Windows Power Options to help improve battery life?
A user complains that their laptop battery drains too quickly while working throughout the day. What should the technician recommend adjusting in the Windows Power Options to help improve battery life?A . Increase the screen brightness settingB . Set the display to turn off after a shorter period of inactivityC...
During a VNC session, how should a technician respond if they need to access confidential files on the user’s computer to resolve an issue?
During a VNC session, how should a technician respond if they need to access confidential files on the user’s computer to resolve an issue?A . Access the files without notifying the user, as they have already consented to the sessionB . Notify the user and request permission before accessing any...
What is the most appropriate response?
An IT support technician receives an email from what appears to be the IT director asking for immediate password resets for several accounts. The email lacks the usual formalities and seems rushed. What is the most appropriate response?A . Reset the passwords as requested and notify the director via replyB...
When mapping a shared SMB drive for a team that needs access to real-time collaborative documents, what configuration should be prioritized to ensure optimal performance?
When mapping a shared SMB drive for a team that needs access to real-time collaborative documents, what configuration should be prioritized to ensure optimal performance?A . Enable offline files for all accessing the SMB shareB . Configure the SMB protocol to use the highest encryption levelC . Optimize SMB caching...
