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Which of the following instructions should the technician give to the user to find their IPv4 address on a Windows 10 machine?
A remote user is experiencing connectivity issues and the IT support technician needs to verify the user’s IPv4 address to diagnose network problems. Which of the following instructions should the technician give to the user to find their IPv4 address on a Windows 10 machine? A. Open Command Prompt and...
When configuring Google Drive for a team that requires high data transfer rates and frequently accesses large files, what feature should IT support enable to optimize performance?
When configuring Google Drive for a team that requires high data transfer rates and frequently accesses large files, what feature should IT support enable to optimize performance?A . Enable "Offline Access" for all files in Google DriveB . Turn on "Stream files" in Google Drive for desktop settingsC . Increase...
What is the most important security measure to implement when using VNC to provide remote support to an end user’s device?
What is the most important security measure to implement when using VNC to provide remote support to an end user’s device?A . Ensure the VNC session is configured to allow file transfers by defaultB . Use a strong, unique password for each VNC session and ensure it is encryptedC ....
What should an employee do if they receive an urgent call from someone claiming to be a senior executive who requests sensitive company information immediately?
What should an employee do if they receive an urgent call from someone claiming to be a senior executive who requests sensitive company information immediately?A . Provide the information as requested to comply with executive ordersB . Verify the identity of the caller by calling them back through the official...
When mapping a shared drive in a mixed environment of Windows and macOS users, what is a crucial consideration to ensure all users can access files consistently?
When mapping a shared drive in a mixed environment of Windows and macOS users, what is a crucial consideration to ensure all users can access files consistently?A . Formatting the shared drive using NTFSB . Ensuring all filenames are case-sensitiveC . Using a cross-platform compatible file system like exFATD ....
What must be enabled on a Windows computer to allow mapping of an SMB network drive?
What must be enabled on a Windows computer to allow mapping of an SMB network drive?A . Internet Information Services (IIS)B . Remote Desktop Protocol (RDP)C . File and Printer SharingD . Hyper-VView AnswerAnswer: C Explanation: File and Printer Sharing must be enabled on a Windows computer to allow other...
What should they do first to ensure they can recover their system in the event of a lockout?
During a routine security check, a user discovers they do not have a recorded BitLocker recovery key for their device. What should they do first to ensure they can recover their system in the event of a lockout?A . Encrypt the drive again with BitLocker to generate a new keyB...
During a TeamViewer session, how should a technician handle a situation where they need to access a user’s sensitive files to troubleshoot an issue?
During a TeamViewer session, how should a technician handle a situation where they need to access a user’s sensitive files to troubleshoot an issue?A . Proceed to access the files without informing the user to maintain the flow of the sessionB . Inform the user and request permission to access...
Which KPI should be closely monitored to assess the impact of the merger on help desk performance?
Following a merger, an IT department needs to ensure its support services remain robust. Which KPI should be closely monitored to assess the impact of the merger on help desk performance?A . Change in the number of support tickets after the mergerB . Employee turnover rate in the IT departmentC...
What should the technician recommend to manage startup programs effectively?
During startup, a user notices that their computer is running slower than usual and suspects that unnecessary programs are loading at boot. What should the technician recommend to manage startup programs effectively? A. Boot into Safe Mode and disable startup programs B. Format the hard drive and reinstall Windows C....
