- All Exams Instant Download
When mapping a shared drive in a mixed environment of Windows and macOS users, what is a crucial consideration to ensure all users can access files consistently?
When mapping a shared drive in a mixed environment of Windows and macOS users, what is a crucial consideration to ensure all users can access files consistently?A . Formatting the shared drive using NTFSB . Ensuring all filenames are case-sensitiveC . Using a cross-platform compatible file system like exFATD ....
What must be enabled on a Windows computer to allow mapping of an SMB network drive?
What must be enabled on a Windows computer to allow mapping of an SMB network drive?A . Internet Information Services (IIS)B . Remote Desktop Protocol (RDP)C . File and Printer SharingD . Hyper-VView AnswerAnswer: C Explanation: File and Printer Sharing must be enabled on a Windows computer to allow other...
What should they do first to ensure they can recover their system in the event of a lockout?
During a routine security check, a user discovers they do not have a recorded BitLocker recovery key for their device. What should they do first to ensure they can recover their system in the event of a lockout?A . Encrypt the drive again with BitLocker to generate a new keyB...
During a TeamViewer session, how should a technician handle a situation where they need to access a user’s sensitive files to troubleshoot an issue?
During a TeamViewer session, how should a technician handle a situation where they need to access a user’s sensitive files to troubleshoot an issue?A . Proceed to access the files without informing the user to maintain the flow of the sessionB . Inform the user and request permission to access...
Which KPI should be closely monitored to assess the impact of the merger on help desk performance?
Following a merger, an IT department needs to ensure its support services remain robust. Which KPI should be closely monitored to assess the impact of the merger on help desk performance?A . Change in the number of support tickets after the mergerB . Employee turnover rate in the IT departmentC...
What should the technician recommend to manage startup programs effectively?
During startup, a user notices that their computer is running slower than usual and suspects that unnecessary programs are loading at boot. What should the technician recommend to manage startup programs effectively? A. Boot into Safe Mode and disable startup programs B. Format the hard drive and reinstall Windows C....
What is the immediate action the technician should take to adhere to basic safety procedures regarding potential fire hazards?
During routine maintenance, a technician notices that a server room’s backup power supply is overheating significantly. What is the immediate action the technician should take to adhere to basic safety procedures regarding potential fire hazards?A . Continue monitoring the temperature to see if it decreases on its ownB . Shut...
Which of the following aspects should the technician emphasize as the most secure practice when deploying this MFA method?
An IT support technician is configuring multifactor authentication (MFA) for a secure application. The organization wants to use an authenticator app that generates time-based one-time passwords (TOTPs). Which of the following aspects should the technician emphasize as the most secure practice when deploying this MFA method?A . Requiring users to...
Which technique would best ensure a balanced workload and effective time utilization among the team members?
A team of IT support technicians at a large corporation uses various time management techniques to handle a high volume of support tickets efficiently. Which technique would best ensure a balanced workload and effective time utilization among the team members?A . Assigning tickets to technicians based solely on their current...
Which of the following would most effectively reduce the time to first response?
During an IT department audit, it was noted that response times could be improved. The IT manager is considering changes to optimize support processes. Which of the following would most effectively reduce the time to first response?A . Introducing a triage system that categorizes tickets upon receiptB . Implementing mandatory...
