CSA exam

What feature do you use to specify which users are able to access a Service Catalog Item?A . Can Read RoleB . Catalog User RoleC . Can Order TabD . User CriteriaView AnswerAnswer: D Explanation: Reference: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/service-catalog-management/task/t_AppUserCritItemsCat.html

What module in the Service Catalog application does an Administrator access to begin creating a new item?A . Maintain CategoriesB . Maintain ItemsC . Content ItemsD . ItemsView AnswerAnswer: B

What attributes can you manage, using System Properties > Basic Configuration UI16? (Choose five.)A . Browser tab titleB . Module text colorC . Preferred browserD . Base themeE . Font styleF . Animation styleG . Header background colorH . Banner ImageView AnswerAnswer: A,B,D,G,H Explanation: Reference: https://docs.servicenow.com/bundle/rome-platform-user-interface/page/administer/navigation-and-ui/task/t_ConfigureLogoColorsSysDfltsUI16.html

What is the Import Set Table?A . A table where data will be placed, post-transformationB . A table that determines relationshipsC . A staging area for imported recordsD . A repository for Update Set informationView AnswerAnswer: C

Which tab on the knowledge base record, would you use to identify the sets of users who are able to read articles in that knowledge base?A . Access ListB . Can AccessC . Accessible toD . Can ReadView AnswerAnswer: D Explanation: Reference: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/knowledge-management/task/t_SelectUserCriteria.html

How is the Event Log different from the Event Registry?A . Event Log contains generated Events, the Event Registry is a table of Event definitionsB . Event Log is formatted in the Log style, the Event Registry displays different fieldsC . Event Log lists Events that were triggered by integrations,...

Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?A . reportB . workflowC . eventD . taskView AnswerAnswer: D

What is a characteristic of importing data into ServiceNow?A . An existing Transform Map can be used one time on the same import setB . Coalesce fields are used only after running TransformC . Any user can manage and set up import setsD . An existing Transform Map can be...

Which tool is used for creating dependencies between configuration items in the CMDB?A . CI Relationship EditorB . CMDB BuilderC . CI Service ManagerD . Cl Class ManagerView AnswerAnswer: D

Record numbers have to be manually incrementedA . TrueB . FalseView AnswerAnswer: B