CSA exam

What is the purpose of flagging an article in a knowledge base?A . To mark an article to read later.B . Allow a user to submit feedback about an articleC . Reporting an errorView AnswerAnswer: B

As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?A . A metric is a report gauge used on homepages to display real-time dataB . A metric is a time measurement used to report the effectiveness of workflows and SLAsC . A metric...

Which one of the following statements describes the purpose of a Service Catalog workflow?A . A Service Catalog workflow generates three basic components: item variable types, tasks, and approvalsB . Although a Service Catalog workflow cannot send notifications, the workflow drives complex fulfillment processesC . A Service Catalog workflow is...

A manager wants to view a snapshot of month-end Sales performance data, as compared to Sales targets. In addition, the manager wants to be able to see those monthly numbers trended over time, and forecasted into the future. What capability do you suggest for this manager?A . Scheduled Reports, a...

Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications?A . Process Automation > Flow DesignerB . Process Automation > Flow AdministrationC . Process Automation > Workflow EditorD . Process Automation > Process FlowE . Process Automation > Active FlowsView AnswerAnswer:...

Which of the following are a type of client scripts supported in ServiceNow? (Choose four.)A . onSubmitB . onUpdateC . onCellEditD . onLoadE . onEditF . onChangeG . onSaveView AnswerAnswer: A,C,D,F

Which field (or fields) is used as a unique key during imports?A . Match FieldsB . Coalesce FieldsC . Key FieldsD . Sys IDsView AnswerAnswer: B Explanation: Reference: https://developer.servicenow.com/dev.do#!/learn/learning-plans/quebec/new_to_servicenow/app_store_learnv2_importingdata_quebec_coalescing

What feature can track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time?A . Task Escalation ClockB . Service Level AgreementsC . Inactivity MonitorD . Response Time ClockE . Business Time RemainingView AnswerAnswer: B Explanation: Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/task-table/reference/r_ToolsForDrivingTasks.html#:~:text=Service%20level%20agreements%20can%20track,completed%20within%20an%20allotted%20time.&text=Inactivity%20monitors%20ensure%20that%20tasks,a%20predefined%20period%20of%20time

What is a role in ServiceNow?A . A role is one record m the Role [sys_user_role] tableB . A role is one record in the Role Iuser_sys_role] tableC . A role is a persona used In Live Feed ChatD . A role Is a set of modules for a particular...

What displays a set of records from a table?A . ViewB . DashboardC . PanelD . ListView AnswerAnswer: D