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When defining catalog categories and subcategories, what are some good practices to follow? (Choose two.)
When defining catalog categories and subcategories, what are some good practices to follow? (Choose two.)A . Align categories with CMDB classes where possible B. Keep the number of top-level categories to 8-10 C. Remember that items can only be assigned to one category D. Do not go to deep with subcategories: go only...
Which module could they use to make this change?
The Problem Manager wants the Problem Coordinators to be able to Re-analyze a Completed Problem. Which module could they use to make this change?A . Problem > Administration » Problem Properties B. System UI > UI Action Groups C. State Management > State Models D. System UI > Form Actions E. System UI >...
Which role would give you access to the CI Class Manager?
Which role would give you access to the CI Class Manager?A . ecmdb_admin B. ecmdb C. class_manager D. sn_class_managerView AnswerAnswer: A
Which module is a useful starting point for a manager to view current state operational information for Incident management?
Which module is a useful starting point for a manager to view current state operational information for Incident management?A . CMDB Health Dashboard B. Incident > Overview C. Manager Workspace D. Critical Incidents MapView AnswerAnswer: B
When using Agent assist in the Agent workspace, what are examples of possible solutions can be automatically searched and displayed? (Choose five.)
When using Agent assist in the Agent workspace, what are examples of possible solutions can be automatically searched and displayed? (Choose five.)A . Runbook Actions B. Knowledge C. SQL Queries D. Problems E. Changes F. Cases G. IncidentsView AnswerAnswer: BDEFG
Which field from the configuration item will automatically populate in the Assignment group field of an incident record?
Which field from the configuration item will automatically populate in the Assignment group field of an incident record?A . Managed by B. Support group C. Approval group D. Change groupView AnswerAnswer: B
In the baseline Change - Normal model how can Change Tasks be added? (Choose two.)
In the baseline Change - Normal model how can Change Tasks be added? (Choose two.)A . Automatically via the Change - Implementation subflow B. Manually by the user during New, Assess, and Authorized states C. Automatically depending on the category selected on the Change Request D. Manually by the user during all states,...
From which table, is the Incident table extended?
From which table, is the Incident table extended?A . Task [task] B. Task [sn_task] C. Ticket [ticket] D. Work [sn_work]View AnswerAnswer: A
When using Inbound Email Actions, what happens if an email is received which has no watermark or reference number?
When using Inbound Email Actions, what happens if an email is received which has no watermark or reference number?A . New incident created from the message B. New interaction is created from the message C. Email is rejected and auto-reply sent to sender D. New case is created from the messageView AnswerAnswer: A
When is a change task for Post Implementation Review created for an unauthorized change?
When is a change task for Post Implementation Review created for an unauthorized change?A . When the change request moves to Close B. When a change manager accepts the change C. When the change request moves to a state of Review D. When the change request moves to a state of AssessView AnswerAnswer:...
