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When the channel field on a case form is set to Social where are details of the social media conversations related to the case stored?
When the channel field on a case form is set to Social where are details of the social media conversations related to the case stored?A . Social ChannelsB . Social ProfilesC . Social LogsD . Work notesE . Additional commentsView AnswerAnswer: C
Contextual Search framework is used for providing Knowledge search results in which of these scenarios?
Contextual Search framework is used for providing Knowledge search results in which of these scenarios?A . Entering question in portal onlyB . Record Producer onlyC . Both portal question entry and Record ProducerD . None of the aboveView AnswerAnswer: C Explanation: Reference: https://docs.servicenow.com/bundle/madrid-platform-administration/page/administer/contextualsearch/concept/c_DefineContextualSearch.html
If the CSM Demo Data Plugin has been installed what are two options either of which will prepare that instance to be used as part of the release path to production? (Choose two.)
If the CSM Demo Data Plugin has been installed what are two options either of which will prepare that instance to be used as part of the release path to production? (Choose two.)A . Zboot the instanceB . Disable the Case InterceptorC . Remove the Demo Data via a HI...
What should be emphasized when designing solutions? (Choose three.)
What should be emphasized when designing solutions? (Choose three.)A . Minimize customizationsB . Focus Out-of-the-box functionalityC . Design for ScalabilityD . Mobile friendly functionalityView AnswerAnswer: B, C, D
Special Handling Notes can apply to which one of the following based on specific attributes?
Special Handling Notes can apply to which one of the following based on specific attributes?A . DomainB . ContactC . HolidayD . VIPView AnswerAnswer: B Explanation: https://killexams.com/demo-download/Servicenow-CIS-CSM
What are the characteristics of Knowledge Categories?
What are the characteristics of Knowledge Categories?A . Shareable across KBs: Yes ; Multi-Level: NoB . Shareable across KBs: No ; Multi-Level: YesC . Shareable across KBs: No ; Multi-Level: NoD . Shareable across KBs: Yes ; Multi-Level: YesView AnswerAnswer: B
From a service provider’s perspective, is the following a product or an asset?
From a service provider’s perspective, is the following a product or an asset? A cable modem model that the service provider sells.A . ProductB . AssetView AnswerAnswer: A Explanation: Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-service-management/concept/c_ContractsAndEntitlements.html
Which of the following are correct for parent/child synchronization? (Choose two.)
Which of the following are correct for parent/child synchronization? (Choose two.)A . Multiple child cases can be managed from a parent case as in Major Issue ManagementB . The Administrator can choose which fields to synchronize from parent to child casesC . Parent to child cases can be synchronized regardless...
Major Issue Management uses which one of the following capabilities?
Major Issue Management uses which one of the following capabilities?A . Governance Risk and ControlB . Targeted CommunicationsC . Asset managementD . Record producersView AnswerAnswer: B Explanation: Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-service-management/concept/major-issue-management.html
________________ is a role for managing all of the cases in an account and any related child accounts.
________________ is a role for managing all of the cases in an account and any related child accounts.A . Partner administrator [sn_customerservice.partner_admin]B . Consumer [sn_customerservice.consumer]C . Customer [sn_customerservice.customer]D . Partner [sn_customerservice.partner]E . Customer case manager [sn_customerservice.customer_case_manager]F . Customer administrator [sn_customerservice.customer_admin]View AnswerAnswer: E
