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During which Now Create stage are workshops conducted?
During which Now Create stage are workshops conducted?A . Execute B. Initiate C. Deliver D. Plan E. CloseView AnswerAnswer: D Explanation: Reference: https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/data-sheet/now-create-ebook.pdf
Which of the following functions can be completed when using the Field Service Management Application on a mobile device offline? (Choose three.)
Which of the following functions can be completed when using the Field Service Management Application on a mobile device offline? (Choose three.)A . Manage requests B. Execute assigned tasks C. Close work orders D. Manage cases E. Manage assetsView AnswerAnswer: B,C,D Explanation: Explanation When your mobile device is offline, you...
To which entities can Special Handling Notes be applied out of the box?
To which entities can Special Handling Notes be applied out of the box?A . Consumer B. Entitlement C. Sold ProductView AnswerAnswer: A
From a security perspective, scoping brings several benefits: (Choose two.)
From a security perspective, scoping brings several benefits: (Choose two.)A . Improves instance security by limiting accessibility to other applications on the instance B. Provides CSM teams the autonomy and control needed to configure and manage the CSM application, but not the CSM Service Portals C. IT can manage and...
Articles can provide the following: (Choose three.)
Articles can provide the following: (Choose three.)A . Document current and known issues B. Provide answers and responses to common issues or questions C. Information about customer’s service contract D. Share product informationView AnswerAnswer: A,B,D Explanation: Reference: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/knowledgemanagement/topic/p_KnowledgeManagment.html
What is the purpose of a Catalog Item variable?
What is the purpose of a Catalog Item variable?A . Allows the customer to ask a question B. Provides hint to the user on the field C. Opens a chat session with customer support D. Allows the customer or consumer to qualify their answerView AnswerAnswer: D Explanation: Reference: https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalogmanagement/task/t_CreateAVariableForACatalogItem.html
Which role is responsible for creating the unique registration code for each account?
The self-registration feature enables new customer contacts to submit registration requests from the customer portal. Which role is responsible for creating the unique registration code for each account?A . Customer Service Manager (sn_customerservice_manager) B. System administrator (admin) C. Service organization administrator (sn_customerservice.service_organization_admin) D. Customer admin (sn_customerservice.customer_admin)View AnswerAnswer: A
Which of the following roles cannot update a consumer’s record?
Which of the following roles cannot update a consumer’s record?A . sn_customerservice_agent B. sn_customerservice_manager C. sn_customerservice.consumer_agent D. adminView AnswerAnswer: A Explanation: Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-service-management/task/create-a-consumer-record.html
What then happens to the customer case?
Once a major case candidate is approved a major case is created. What then happens to the customer case?A . The customer case becomes a child case of the major case B. The customer case will be automatically closed C. The customer case becomes the parent case of the major...
Which feature enables you to quickly identify high-priority tasks based on multiple dimensions, not just by a single field value like priority?
Which feature enables you to quickly identify high-priority tasks based on multiple dimensions, not just by a single field value like priority?A . Case Performance B. Case Analytics C. Case Digest D. Case SpotlightView AnswerAnswer: D Explanation: Reference: https://docs.servicenow.com/bundle/paris-now-intelligence/page/use/performance-analytics/concept/put-spotlight-on-records.html
