ServiceNow CSA exam ServiceNow Certified System Administrator Online Training
ServiceNow CSA exam Online Training
The questions for CSA exam were last updated at Nov 23,2024.
- Exam Code: CSA exam
- Exam Name: ServiceNow Certified System Administrator
- Certification Provider: ServiceNow
- Latest update: Nov 23,2024
Each knowledge bases can have unique lifecycle workflows, user criteria, category structures, and management assignments.
- A . True
- B . False
What are the four knowledge workflows available in the ServiceNow base instance?
- A . Approval publish: Request approval from a manager of the knowledge base before moving the article it the publish state
- B . Instant Publish: Immediately publishes a draft article without requiring an approval
- C . Instant Retire: Immediately retires a published article without requiring an approval
- D . Retire Knowledge: Moves a knowledge article to the retired state.
What is a way that you can mark a knowledge article for review?
- A . Flag article
- B . Review
- C . Bookmark
- D . On Hold
What are the two pathways to view feedback left on a published article?
- A . Knowledge > articles > My Flagged
- B . Knowledge base > my knowledge > flagged articles
- C . Knowledge > My articles > Flagged
- D . Knowledge > articles > published
What is the purpose of flagging an article in a knowledge base?
- A . To mark an article to read later.
- B . Allow a user to submit feedback about an article
- C . Reporting an error
What defines conditions that are evaluated against users to determine which users can create, read, write, and retire knowledge articles.
- A . User conditions
- B . User info
- C . User Criteria
- D . User permissions
Where would you go in ServiceNow to order services and products offered by various departments?
- A . Service Catalog
- B . Self Service
- C . Service Department
- D . Customer Service
What refers to an application or system that accesses a remote service or another computer system, known as a server?
- A . Server
- B . Client
- C . Script
- D . Policies
FILL IN THE BLANK
_______________ is a computer program running as a service; a physical computer dedicated to running one or more services, or a system running a database.
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