ServiceNow CSA exam ServiceNow Certified System Administrator Online Training
ServiceNow CSA exam Online Training
The questions for CSA exam were last updated at Nov 23,2024.
- Exam Code: CSA exam
- Exam Name: ServiceNow Certified System Administrator
- Certification Provider: ServiceNow
- Latest update: Nov 23,2024
Which one statement correctly describes Access Control rule evaluation?
- A . Rules are evaluated using roles. The role with the most permissions evaluates the rules first
- B . If more than one rule applies to a row, the older rule is evaluated first
- C . If a row level rule and a field level rule exist, both rules must be true before an operation is allowed
- D . Rules are evaluated from the general to the specific, so a table rule must be active to continue
When using the Load Data and Transform Map process, what is the Mapping Assist used for?
- A . Mapping fields using the Import Log
- B . Mapping fields using Transform History
- C . Mapping fields using an SLA
- D . Mapping fields using a Field Map
Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?
- A . The CMDB contains data about tangible and intangible business assets
- B . The CMDB contains the Business Rules that direct the intangible, configurable assets used by a company
- C . The CMDB archives all Service Management PaaS equipment metadata and usage statistics
- D . The CMDB contains ITIL process data pertaining to configuration items
In what order should filter elements be specified?
- A . Field, Operator, then Value
- B . Field, Operator, then Condition
- C . Operator, Condition, then Value
- D . Value, Operator, then Field
Which statement is true about business rules?
- A . A business rule must run before a database action occurs
- B . A business rule can be a piece of Javascript
- C . A business rule must not run before a database action occurs
- D . A business rule monitors fields on a form
Which of the following are a type of client scripts supported in ServiceNow? (Choose four.)
- A . onSubmit
- B . onUpdate
- C . onCellEdit
- D . onLoad
- E . onEdit
- F . onChange
- G . onSave
Which type of tables may be extended by other tables, but do not extend another table?
- A . Base Tables
- B . Core Tables
- C . Extended Tables
- D . Custom Tables
Which of the following statement describes the purpose of an Order Guide?
- A . Order Guides restrict the number of items in an order to only one item per request
- B . Order Guide provide a list of guidelines for Administrators on how to set up item variables
- C . Order Guide provide the ability to order multiple, related items as one request
- D . Order Guides take the user directly to the checkout without prompting for information
Which tool is used to have conversations with logged-in users in real-time?
- A . Connect Chat
- B . Now Messenger
- C . User Presence
- D . Comments
Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.)
- A . Service Processes
- B . User Permissions
- C . Tables and Fields
- D . A Database
- E . The Dependency View