ServiceNow CIS-SM Certified Implementation Specialist – Service Mapping Online Training
ServiceNow CIS-SM Online Training
The questions for CIS-SM were last updated at Jan 02,2025.
- Exam Code: CIS-SM
- Exam Name: Certified Implementation Specialist - Service Mapping
- Certification Provider: ServiceNow
- Latest update: Jan 02,2025
Which one of the following best describes the definition of an Entry Point?
- A . A method by which a user interacts with a service or a CI interacts with another CI
- B . A type of communication taking place between applications
- C . A template of attributes that define a communication type between applications
- D . A Host::Hosted on relation between CIs
Assuming Reconciliation Rules (Reconciliation Definitions) were configured exactly the same for both Data Sources, ServiceNow and ServiceWatch, for the Application [cmdb_ci_appl] table and the following Data Source Precedence Rules are configured.
Which one of the following is true?
- A . If an Application CI is discovered with a Data Source, ServiceNow, then if the same Application CI is discovered by the Data Source, Altiris, an update will be allowed.
- B . If an Application CI is discovered with a Data Source, ServiceWatch, then if the same
Application CI is discovered by the Data Source, ServiceNow, an update will be allowed. - C . If an Application CI is discovered with a Data Source, ServiceNow, then if the same
Application CI is discovered by the Data Source, ServiceWatch, an update will be allowed. - D . If an Application CI is discovered with a Data Source, ServiceWatch, then if the same
Application CI is discovered by the Data Source, Altiris, an update will be allowed.
Which one of the following is a public IP Address?
- A . 172.20.5.9
- B . 225.16.0.5
- C . 192.168.100.100
- D . 10.0.6.8
Which one of the following can be used to enable patterns to search for additional attributes and modify discovery logic defined in an Identification Section without modifying the baseline pattern and potentially impacting upgrades?
- A . Add step(s) to the pattern’s Identification Section.
- B . Add step(s) to the pattern’s Connection Section.
- C . Add step(s) to the pattern’s Extension Section.
- D . Add step(s) to the pattern’s Update Set.
- E . Add step(s) directly to the NDL code.
Which of the following reasons would a prospect consider purchasing ServiceNow Event Management? (Choose three.)
- A . Determine impacted services from a given event/alert.
- B . Provide software deployment capabilities to patch problem infrastructure.
- C . Automatically generate incidents for certain classes of alerts.
- D . Provide state of the art monitoring capabilities across a wide array of different types of infrastructure.
- E . Consolidate events from disparate monitoring tools into a consolidated central system.
Which one of the following Regular Expressions could be used to parse the value 5.2.0 from the string?
Version 5.2.0
- A . Version (.*)
- B . Versions+(d+.d+.d+)
- C . Version (d+)
- D . Version (d+).(d+).(d+)
In the image, which one of the following best describes the lower icons?
- A . The connections from HAProxy are to other CIs that had errors during discovery.
- B . The connections from HAProxy are application clusters.
- C . The connections from HAProxy could not be identified and are marked as a Generic Application.
- D . The connections from HAProxy are marked as boundaries.
Assuming the Apache Web Server Identification Rule (CI Identifier) is configured as shown with the following Criterion attributes:
✑ Class
✑ Configuration file
✑ Version
Yesterday, an Apache Web Server CI was discovered as part of Service Mapping. Today, the application owner upgraded the Apache Web Server to a different version and reran discovery of the service.
What will happen in the CMDB?
- A . A duplication error will occur.
- B . A new Apache Web Server CI is created.
- C . The existing Apache Web Server CI will be reconciled with the upgraded Apache Web Server CI and its version will be updated.
- D . The Apache Web Server CI will be reclassified as a Web Server CI.
Assume an Apache Web Server Identifier Entry is configured as shown:
If the Apache Web Server Discovery Pattern has a step configured to collect the Configuration file data but NOT configured with a step to collect the Version information, what will happen when executing a Service Mapping discovery?
- A . An identification error will occur.
- B . The Apache Web Server CI will be reclassified as a Web Server CI.
- C . The Apache Web Server configuration item will be discovered successfully and either
inserted or updated in the CMDB. - D . A duplication error will occur.
Which one of the following Linux commands can be used by a non root user to return the process ID listening on port 8080?
- A . sudo netstat -an -p TCP | grep :8080
- B . sudo netstat -anp | grep :8080
- C . netstat -anp | grep :8080
- D . netstat -an -pid * | grep :8080
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