An HR Admin without the System Admin role can do what? (Choose three.)
- A . Grant roles to users or groups
- B . Modify the HR Administration > Properties
- C . Reset user passwords
- D . Create HR Criteria
- E . Configure business rules
- F . Add users to groups
After the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, how may a user with only the Admin role add members to HR groups?
- A . The Admin must elevate their role to security_admin to add members to HR groups.
- B . The Admin follows the same process as with any group membership change.
- C . The Admin can no longer add members to HR groups.
- D . The Admin must impersonate an HR Admin to add members to HR groups.
C
Explanation:
Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/task/t_HRRemoveAdminRole.html
In the Create Bulk Cases module, which Filter by options are available in the dropdown? (Choose four.)
- A . Document Template
- B . Upload File
- C . HR Service Template
- D . User Criteria
- E . HR Template
- F . HR Profiles
- G . HR Criteria
BDFG
Explanation:
Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/task/t_CreateBulkCases.html
If you have both Admin and HR Admin roles and wanted to configure an Access Control for the Employee Relations Cases table, what must first be done?
- A . Add the Delegated Developer role to your User record
- B . From the User dropdown in the banner, elevate your role to security_admin
- C . Manually add the security_admin role to your User record
- D . Nothing would need to be done
A
Explanation:
Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/concept/c_ManageRoles.html
What type of information does the HR Profile contain?
- A . Personal employee data
- B . Group membership and role information
- C . User login and department information
- D . A user’s password
A
Explanation:
Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/concept/c_HRProfileRecords.html
How many User Criteria Records may be applied to a single KB or KB Article?
- A . Only two
- B . Only three
- C . Unlimited
- D . Only one
A
Explanation:
Reference: https://hi.service-now.com/kb_view.do?sysparm_article=KB0550924
In the base ServiceNow instance, how are User Criteria used?
- A . To control which users can access the HR Case application
- B . To control what a user sees in the information and suggested reading widgets
- C . To control read and write access to Knowledge bases and articles
- D . To control which users can access the HR Service Portal
C
Explanation:
Reference: https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/knowledgemanagement/task/t_SelectUserCriteria.html
Which of the following are true for an HR application as it relates to the User [sys_user] Table and the HR Profile [sn_hr_core.profile] Table?
- A . Both are required.
- B . Only HR Profile table is required in HR.
- C . Neither are required.
- D . Only the User table is required in HR.
A
Explanation:
Reference: https://docs.servicenow.com/bundle/madrid-hr-service-delivery/page/product/human-resources/concept/c_CustomizedProfileInformation.html
In the base instance, what determines the conditions a Case must meet before it can be assigned to an agent?
- A . Matching Rules
- B . Client Rules
- C . ACLs
- D . Escalation Rules
A
Explanation:
Reference: https://docs.servicenow.com/bundle/newyork-customer-service-management/page/product/customer-service-management/task/t_CreateAnAssignmentRule.html
What role is required, at a minimum, to view confidential HR Profile data?
- A . HR Admin [sn_hr_core.admin]
- B . HR Basic [sn_hr_core.basic]
- C . LE Admin [sn_hr_le.admin]
- D . HR Manager [sn_hr_core.manager]
A
Explanation:
Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/concept/c_HRProfileSecurity.html
What types of HR Document templates may be created in ServiceNow? (Choose two.)
- A . Document Templates
- B . Word document templates
- C . PDF document templates
- D . Text document templates
AC
Explanation:
Reference: https://docs.servicenow.com/bundle/london-hr-service-delivery/page/product/human-resources/concept/c_HRDocumentTemplates.html#DocumentTypes
What are the advantages of removing the HR Admin role from the system Admin role after the HR Implementation tasks have been completed? (Choose two.)
- A . This ensures that HR has control over further HR configurations.
- B . The HR Admin role should remain a part of the system Admin role.
- C . This ensures that confidential HR data is only accessible to users with an HR role.
- D . It is not necessary because the system Admin always has access to all HR data.
AC
Explanation:
Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/task/t_HRRemoveAdminRole.html
What does ServiceNow now call the HR application?
- A . HRDS – HR Deliver Service
- B . HRSM – HR Service Management
- C . HRMS – HR Management System
- D . HRSD – HR Service Delivery
D
Explanation:
Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/concept/hr-service-delivery.html
What defines an employee’s access to the HR Service Portal /Employee Service Center?
- A . Group membership
- B . User Criteria
- C . HR Criteria
- D . Client Roles
D
Explanation:
Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/concept/c_ClientRoles.html
What kind of records do HR Requests create?
- A . HR Incidents
- B . HR Files
- C . HR Problems
- D . HR Cases
D
Explanation:
Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/task/configure-hr-record-producer.html
In the HR Guided Setup Module, why are some tasks locked in the Task view?
- A . They require an elevated role to access.
- B . They are deprecated tasks that should not be completed.
- C . They require other tasks to be completed first.
- D . They require a plugin to be activated first.
D
Explanation:
Reference: https://docs.servicenow.com/bundle/kingston-hr-service-delivery/page/product/human-resources/reference/r_HRTaskViewPage.html
Which of the following are examples of HR application scopes? (Choose four.)
- A . Human Resources: COE
- B . Human Resources: Core
- C . Human Resources: Knowledge
- D . Human Resources: Integrations
- E . Human Resources: Lifecycle Events
- F . Human Resources: Global G. Human Resources: Service Portal
How can an HR Administrator or Content writer limit which employees will see content on the Employee Service Center?
- A . All employees will see the same information
- B . Client roles automatically limit what is visible to employees
- C . Using User Criteria
- D . Using HR Criteria
C
Explanation:
Reference: https://docs.servicenow.com/bundle/kingston-hr-service-delivery/page/product/human-resources/task/CreateModHRContType.html
If the Audience field has been configured on a Lifecycle Event Activity, what will the system do if the subject person does not meet the criteria for that Activity?
- A . the activity must be manually closed by the HR professional
- B . the Lifecycle Event will be canceled
- C . the activity must be manually closed by the Subject person
- D . the activity will be skipped
C
Explanation:
Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/task/configure-hr-lifecycle-event-activity.html
The ServiceNow SIM methodology is based around what generic methodologies?
- A . Waterfall and Rapid Application Development (RAD)
- B . Agile and Waterfall
- C . Prince
- D . Scrum and XP
D
Explanation:
Reference: https://community.servicenow.com/community? id=community_question&sys_id=1dc44be9dbd8dbc01dcaf3231f96198c