ServiceNow CIS-FSM ServiceNow Certification Implementation Specialist – Field Service Management Online Training
ServiceNow CIS-FSM Online Training
The questions for CIS-FSM were last updated at Feb 18,2025.
- Exam Code: CIS-FSM
- Exam Name: ServiceNow Certification Implementation Specialist – Field Service Management
- Certification Provider: ServiceNow
- Latest update: Feb 18,2025
What can field agents use to record time spent on tasks on a day-to-day basis and submit the time sheet in a single action?
- A . Time sheet portal
- B . Worker portal
- C . Resource workbench
- D . Planning console
Field Service Management (FSM) is a solution for anything that uses which of the following? (Choose three.)
- A . Problems
- B . Skills
- C . Locations
- D . Time
- E . Requests
- F . Incidents
Location, skills, and availability are used to determine what?
- A . The best field agent for a task
- B . Customer preferred technicians
- C . Work order qualification
- D . Agent schedules
What phase in the baseline ServiceNow field service management process lifecycle immediately precedes the scheduling and dispatch phase?
- A . Initiation
- B . Qualification
- C . Analyze and Improve
- D . Delivery and Confirmation
What determines if a rejected task is dynamically assigned to the same agent in the next 24 hours or not?
- A . A system properly
- B . Unassignment constraints
- C . Agent task rejection preferences
- D . Multiple assignment rules
Configuring SMS notifications to customers that include an agent’s current location and estimated time of arrival depends on which plugins? (Choose two.)
- A . Notify – Twilio Direct Driver
- B . Notification Preferences for Field Service
- C . Push Notifications for Field Service
- D . Field Service Management – Customer Experience
When sourcing a part, the From Stockroom field is auto-populated with a default stockroom location, only if: (Choose three.)
- A . The parts scheduling plugin is activated
- B . The Reserve parts in agent stockroom configuration option is enabled
- C . The field agent has preferred stockrooms defined
- D . The part is available in the agent’s personal stockroom
- E . The part is available in the assignment group’s stockroom
Map page markers, map filters, and map data are key components of what?
- A . Territory Management
- B . Geolocation
- C . Dispatcher Workspace
- D . Advanced Map Pages
Where can dispatchers view the location history of field agents to track and review their activities over a historical period?
- A . Agent Location History Map
- B . Territory Management
- C . Dispatch Map
- D . My Dispatch Queue
Which reasons can field agents provide when rejecting tasks that were assigned to them? (Choose two.)
- A . Type of work not preferred
- B . Skills mismatch
- C . Not a preferred customer
- D . Parts unavailable
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