ServiceNow CIS-FSM ServiceNow Certification Implementation Specialist – Field Service Management Online Training
ServiceNow CIS-FSM Online Training
The questions for CIS-FSM were last updated at Feb 16,2025.
- Exam Code: CIS-FSM
- Exam Name: ServiceNow Certification Implementation Specialist – Field Service Management
- Certification Provider: ServiceNow
- Latest update: Feb 16,2025
When using the dispatcher workspace integration with dynamic scheduling, if a dispatcher drags a lower priority task over a higher priority task, what will occur?
- A . Both tasks are automatically- reassigned
- B . Both tasks are automatically assigned
- C . A warning is displayed and dispatcher confirmation is required
- D . The higher priority task is automatically reassigned
What state do work order tasks need to be in for dynamic scheduling to assign them?
- A . Qualified
- B . Ready for lispatch
- C . Pending dispatch
- D . Approved
In the context of time recording, “Out of office”, “Meeting”, and “Training” are examples of what?
- A . Labor rate cards
- B . Time sheet policies
- C . Time worked categories
- D . Standard rate types
What allows for more accurately tracking agent’s locations through mobile devices?
- A . Geolocation
- B . Work groups
- C . Work order templates
- D . Service level agreements
What feature reorders an agent’s tasks for the day as efficiently as possible, using either geolocation or straight-line estimation?
- A . Dynamic Scheduling
- B . Route Optimization
- C . Dispatch Workflow
- D . Appointment Booking
What does it mean when you set a work order task as an upstream task?
- A . The downstream task must he approved before completing an upstream task
- B . The task must he completed before any downstream tasks can be started
- C . The task is dependent on another work order request
- D . The task cannot he started until any upstream tasks have been completed
What sets and enforces the order in which a single field agent or multiple field agents perform the tasks assigned to them?
- A . Work Order Qualification
- B . Circular relationships
- C . Work Order Dependencies
- D . Work order templates
Reactive, Planned, and Predictive are examples of what?
- A . Work order templates
- B . Field service products
- C . Field service models
- D . ServiceNow maturity levels
Which reasons can field agents provide when rejecting tasks that were assigned to them? (Choose four.)
- A . Not a preferred customer
- B . Type of work not preferred
- C . Parts unavailable
- D . Customer unavailable
- E . Stalls mismatch
- F . Schedule conflict
What can customer service agents use to create and view associated work order tasks for customer
cases?
- A . Agent workbench
- B . Service portal
- C . Agent workspace
- D . Dispatcher workspace
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