Select the term which best describes the quality management system process of modifying a non-conforming product to bring it within acceptance criteria.

Select the term which best describes the quality management system process of modifying a non-conforming product to bring it within acceptance criteria.
A . Concession
B . Correction
C . Corrective action
D . Preventive action

View Answer

Answer: B

Explanation:

According to the ISO 9000:2015 – Quality management systems ― Fundamentals and vocabulary, correction is defined as “action to eliminate a detected nonconformity”. A nonconformity is defined as “non-fulfilment of a requirement”. Therefore, the process of modifying a non-conforming product to bring it within acceptance criteria is a correction, as it eliminates the non-fulfilment of the product specification. The other options are not correct, as they have different definitions and purposes:

• Concession: permission to release or use a nonconforming product, service or process

• Corrective action: action to eliminate the cause of a nonconformity and to prevent recurrence

• Preventive action: action to eliminate the cause of a potential nonconformity or other undesirable potential situation

Reference: ISO 9000:2015 – Quality management systems ― Fundamentals and vocabulary, ISO 9001

nonconforming product: How to understand dispositions – Advisera