Select the applicable options for Genesys Cloud Architect. (Choose three.)
Select the applicable options for Genesys Cloud Architect. (Choose three.)
A . Play pre-recorded messages
B . Convert text to speech
C . Configure queues
D . Configure skills
E . Receive and route calls
Answer: A,B,C
Explanation:
Reference: https://help.mypurecloud.com/articles/architect-features/
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Explanation: Genesys Cloud CX Architect features
Architect allows auto attendant designers to link together predefined operations to create simple or sophisticated menu applications. Non-programmers can create and manage menu interactions by completing and linking forms in Architect. Architect compares calls to user-defined profiles that determine the scheduled processing.
For example, use Architect to complete the following actions:
· Play prerecorded messages, receive inbound calls, and route inbound calls to queues.
· Look up information in a database, pass control to a submenu, or perform dozens of call control operations.
· Transfer calls to an agent, operator, or queue.
· Dynamically convert text to speech.
· Offer a submenu.
· Search an employee directory, and more.
· Architect provides complete control over what happens when users press each key.
For example, Architect can play a prerecorded message, route the call to a queue, look up information in a database, or pass control to a submenu. Link Architect’s predefined operations together any way you want to create sophisticated menu applications.
Architect empowers non-programmers to manage the interactions that callers encounter when they phone your business. By filling out forms, you can configure menus, operator access, direct dialing, and dial-by-name services.
Reference: https://help.mypurecloud.com/articles/architect-features/