C_TCRM20_73

A Service order can have which of the following items? There are 4 correct answers to this question.A . ServiceB . Service partC . MiscellaneousD . SalesE . ToolView AnswerAnswer: A,B,D,E

Interaction Center Profiles can be designed for? There are 3 correct answers to this question.A . Individual positionsB . Groups of agentsC . Common for all the Interaction centerD . Individual LeadsE . Groups of SalesView AnswerAnswer: A,B,C

Which of the following are Key elements of Opportunity ‘Sales Methodology’? There are 3 correct answers to this question.A . Buying CenterB . Case ManagementC . Sales assistantD . Opportunity assessmentView AnswerAnswer: A,C,D

Which of the below are processing types are used by SAP CRM Actions? There are 3 correct answers to this question.A . Smart formB . SAP ScriptC . WorkflowD . MethodsE . ClassesView AnswerAnswer: A,C,D

From a technical point of view, the SAP CRM product master is a collection or arrangement of which of the following? Please choose the correct answer.A . ClassificationsB . Set TypesC . HierarchiesView AnswerAnswer: B

Mapping exists between business partners in SAP CRM and ERP customers (in both directions). This can be displayed using which transaction? Please choose the correct answer.A . SC27B . MAP 01C . MAPD . MAPIE . PIDEView AnswerAnswer: E

The account hierarchy allows you to group accounts in a multi-level group hierarchy. Which of the following are the two categories of account hierarchies? There are 2 correct answers to this question.A . Contract managementB . Account classificationC . PricingD . StatisticalView AnswerAnswer: C,D

Your customer wants to use a new business activity to capture trade fair contacts. Which of the following settings are mandatory to fulfill this requirement? There are 2 correct answers to this question.A . Maintain item category determination for the trade fair contact transaction type.B . Create a new task...

Extended UI enhancements can be implemented using the ‘Component Enhancement workbench’ concept. Which of the following is NOT part of this concept? Please choose the correct answer.A . An enhancement set is used to group several component enhancements together.B . An enhancement set can be defined independently of Easy Enhancement...

The marketing organization is a characteristic of the marketing plans and campaigns. You can use it to define how your enterprise structures the responsibilities for the marketing activities. The marketing Organization can be used for? (Choose Correct Answer)A . Authorization checksB . Automatically entering and checking marketing attributesC . Partner...