- All Exams Instant Download
What actions do you need to perform to create an incident for SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.
What actions do you need to perform to create an incident for SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.A . Create incident through Settings > IncidentB . Log incident through SAP for MeC . Log incident with SAP Service Cloud user IDD ....
Which of the following features are available in the adaptation tool? Note: There are 2 correct answers to this question.
Which of the following features are available in the adaptation tool? Note: There are 2 correct answers to this question.A . Create a new URL mashupB . Add a new buttonC . Change the field labelD . Add a new fieldView AnswerAnswer: B, D
Which attribute can you assign to a warranty?
Which attribute can you assign to a warranty?A . DatesB . DurationC . Non-covered categoriesD . Registered productsView AnswerAnswer: B
What can you do with Microsoft Teams integration? Note: There are 3 correct answers to this question.
What can you do with Microsoft Teams integration? Note: There are 3 correct answers to this question.A . Share workspaces.B . Hand over cases.C . Create appointments.D . Send e-mails to customers.E . Make outbound calls.View AnswerAnswer: A, B, E
Which action should an administrator take to get a system bug fixed within SAP Service Cloud Version 2?
Which action should an administrator take to get a system bug fixed within SAP Service Cloud Version 2?A . Implement the provided hotfix numberB . Create an incidentC . Send an e-mail to SAP Cloud SupportD . Report an issue via caseView AnswerAnswer: B
Which action needs to be performed to achieve this?
You want to assign employees to multiple organisational units. Which action needs to be performed to achieve this?A . Assign employees directly to different organisational objects.B . Enable the Primary flag in the organisation unit.C . Acquire an additional license for the required add-on.D . Assign the employee at company...
What steps must an administrator perform to enable the phone channel in Agent Desktop? Note: There are 2 correct answers to this question.
What steps must an administrator perform to enable the phone channel in Agent Desktop? Note: There are 2 correct answers to this question.A . Obtain API token credentials from the CTI provider.B . Add a mashup service in Agent Desktop.C . Add the phone channel to the live interaction widget.D...
Which of the following elements are mandatory to create a new product? Note: There are 2 correct Answers to this question.
Which of the following elements are mandatory to create a new product? Note: There are 2 correct Answers to this question.A . Sales area dataB . PriceC . Product groupD . Unit of measureView AnswerAnswer: C, D
Which of the following actions can be configured for autoflow? Note: There are 3 correct answers to this question.
Which of the following actions can be configured for autoflow? Note: There are 3 correct answers to this question.A . Send info notificationsB . Send e-mailsC . Send object updateD . Send event notificationsE . Send event e-mail templateView AnswerAnswer: A, B, D
What steps must an administrator perform to make this possible?
Service agents working on a specific case type in SAP Service Cloud Version 2 need to access and perform defined actions in an external solution. What steps must an administrator perform to make this possible? Note: There are 3 correct answers to this question.A . Develop a custom business object.B...
