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Which of the following objects can be displayed in the Timeline tabstrip in the Customer Hub? Note: There are 2 correct answers to this question.
Which of the following objects can be displayed in the Timeline tabstrip in the Customer Hub? Note: There are 2 correct answers to this question.A . CasesB . Installed baseC . ContractsD . CallsView AnswerAnswer: A, B
Which objects can you assign when you create a user? Note: There are 2 correct answers to this question.
Which objects can you assign when you create a user? Note: There are 2 correct answers to this question.A . Business roleB . Security policyC . User profileD . Employee roleView AnswerAnswer: A, B
How can you assign a service catalog to your new case type?
You have created and activated a new case type, but you forgot to assign a service catalog to it. How can you assign a service catalog to your new case type?A . Deactivate the Case Type, assign the Service Catalog, save, and activate it again.B . Delete the Case Type...
Which actions are prerequisites to utilize registered products? Note: There are 2 correct answers to this question.
Which actions are prerequisites to utilize registered products? Note: There are 2 correct answers to this question.A . Activate the service in the business roleB . Create customer recordsC . Create numeric ranges for customersD . Create an installed baseView AnswerAnswer: A, D
For which objects can you utilize categories in service catalogs? Note: There are 2 correct answers to this question.
For which objects can you utilize categories in service catalogs? Note: There are 2 correct answers to this question.A . CasesB . Phone callsC . Registered productsD . TasksView AnswerAnswer: A, C
How can end users access the Customer Hub screen in Agent Desktop? Note: There are 2 correct answers to this question.
How can end users access the Customer Hub screen in Agent Desktop? Note: There are 2 correct answers to this question.A . Manually by performing a customer identification via Agent DesktopB . Manually by navigating into the Customer Hub app from the menuC . Automatically when an incoming phone call...
When using auto flow rules, which of the following do you need to consider? Note: There are 3 correct answers to this question.
When using auto flow rules, which of the following do you need to consider? Note: There are 3 correct answers to this question.A . Conditions can be based on standard fields.B . Optimization from the back end is done automatically when too many auto flow rules exist.C . Too many...
Which of the following apply when accessing a new SAP Service Cloud Version 2 tenant? Note: There are 2 correct answers to this question.
Which of the following apply when accessing a new SAP Service Cloud Version 2 tenant? Note: There are 2 correct answers to this question.A . The administrator must create an initial user in order to log in to the tenant for the first time.B . Any test tenant needs to...
Which of the following account types can be used in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.
Which of the following account types can be used in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.A . ContactsB . Channel partnersC . GroupsD . Individual customersView AnswerAnswer: A, D
Which functionalities would you use to enable this?
You are an administrator and want different user groups to have different fields access in the UI in SAP Service Cloud Version 2. Which functionalities would you use to enable this? Note: There are 2 correct answers to this question.A . Auto flowB . Language adaptationC . Page layoutD ....
