C_C4H51_2405

Which master data is synchronized bidirectionally between SAP S/4HANA and SAP Service Cloud?A . AccountB . ProductC . Account hierarchyD . EmployeeView AnswerAnswer: A

Where can you keep track of new and modified knowledge base articles?A . Knowledge base fine-tuning activityB . Solution finderC . BroadcastD . FeedView AnswerAnswer: D

What do you have to consider when you are using the Data Workbench?A . Templates are used to update existing data records.B . Using the Data Workbench requires the activation of a scoping item.C . Using the Data Workbench requires an additional license.D . Additional configuration needs to be defined...

Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?A . Countries, scoping, activating dashboard designerB . Countries, scoping, live activity configurationC . Countries, business processes, integrationsD . Countries, business processes, business usersView AnswerAnswer: C

What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?A . Create and assign a survey to a ticketB . Configure a response templateC . Integrate an external knowledge baseD . Set up a knowledge base for service contractsView...

Which of the following actions are needed to link incoming emails to a ticket? Note: There are 2 correct answers to this question.A . Activate the scoping item Function LocationsB . Activate the scoping item "Do you want to support email channels for corporate accounts?"C . Maintain an email addressD...

Which elements are used to calculate the due dates defined in service level agreements (SLAs)? Note: There are 2 correct answers to this question.A . Maintenance planB . Service contractC . Operating hoursD . Working calendarView AnswerAnswer: C D

Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management? Note: There are 2 correct answers to this question.A . Service contractsB . Installed basesC . ContactsD . Registered productsView AnswerAnswer: A B

Which object is mandatory to integrate emails in tickets?A . Service organizationB . Branding templateC . Document typeD . Service level agreementView AnswerAnswer: C

When an end user logs an incident in SAP Service Cloud, what can the administrator do to manage the incident? Note: There are 2 correct answers to this question.A . Change the priority to Escalated.B . Set the action to Propose Solution.C . Maintain the Incident Context.D . Push the...