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Which feature in user interface maintenance can be used to control the values of custom fields?
Which feature in user interface maintenance can be used to control the values of custom fields?A . Activation scoping item in administration B. Personalization C. Usage of restriction rules D. Code list restrictionView AnswerAnswer: B
Question 4: Which of the following elements needs to be activated in the scoping? Note: There are 2 correct answers to this question.
Question 4: Which of the following elements needs to be activated in the scoping? Note: There are 2 correct answers to this question.A . Service Contract Management B. Registered Products and Installed Bases C. Sales Contact D. Service NotificationView AnswerAnswer: A,D
How can you restrict access to Product View?
How can you restrict access to Product View?A . Territories B. Service Unit of Employee C. Employee D. Sales Data of EmployeeView AnswerAnswer: D
For which element do you maintain attributes such as password and security policy?
For which element do you maintain attributes such as password and security policy?A . Employee B. Business role C. Business user D. Service agentView AnswerAnswer: C
Which of the following elements can you use to restrict access to an installed base? Note: There are 2 correct answers to this question.
Which of the following elements can you use to restrict access to an installed base? Note: There are 2 correct answers to this question.A . Territory B. Service organization C. Skills D. Measurement and readingView AnswerAnswer: A,B
Which of the following can be a reason for that?
You have configured the SLAs and their determination rules, but they are not derived in the service ticket. Which of the following can be a reason for that? Note: There are 2 correct answers to this question.A . The determination rules have been configured, but not activated. B. The question...
Which feature of SAP Service Cloud can help with this?
The system needs to be set up to route all messages from Twitter that get created as service tickets to be handled by a specific team. Which feature of SAP Service Cloud can help with this?A . SLA B. Work distribution C. Knowledge base integration D. Social channel setupView AnswerAnswer:...
Which of the following access restriction types are available in SAP Service Cloud? Note: There are 3 correct answers to this question.
Which of the following access restriction types are available in SAP Service Cloud? Note: There are 3 correct answers to this question.A . Full Access B. Unrestricted C. Restricted D. No Access E. Define Specific RestrictionView AnswerAnswer: B,C,D
Which action should you take if you would rather route unknown senders to a common inbox (Unassociated E-mails)?
You set up an e-mail channel to process incoming tickets and create new customers for unknown senders. Which action should you take if you would rather route unknown senders to a common inbox (Unassociated E-mails)?A . Switch from channel type B2B to B2C. B. Switch from channel direction inbound to...
When an end user logs an incident in SAP Service Cloud, which steps will be used by the administrator to manage the incident?
When an end user logs an incident in SAP Service Cloud, which steps will be used by the administrator to manage the incident?A . Set up a multi-step approval process. B. Push the incident to SAP Service Cloud support. C. Start processing. D. Change the priority to escalated.View AnswerAnswer: C
