C_C4H510_21

Which fields can be determined by using Service Level Agreements? Note: There are 2 correct answers to this question.A . Service category B. Ticket due date C. Status D. Service level of incoming ticketsView AnswerAnswer: A,C

Which actions are required to allow contract management in SAP Service Cloud? Note: There are 2 correct answers to this question.A . Use Fine Tuning to activate Service Contract Management B. Activate Create Contracts in Detail View C. Use Fine Tuning to manage the numeric range for contracts D. Activate...

You plan a product recall with the help of automatically generated tickets. Which tool do you use?A . Ticket routing rules B. Maintenance plan C. Realignment runs D. Activity plannerView AnswerAnswer: B

Which actions are needed to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.A . Set the access rights to display. B. Set the write access to restricted. C. Set the access rights to edit. D. Set the read access to restricted. E....

When a customer calls in with a problem with their product, which feature helps the service agent quickly identify the unique product ?A . Registered product B. Installed base C. Service contract D. Service warrantyView AnswerAnswer: A

Which element is needed to determine the due date for the initial ticket response in Service Level Agreements?A . Document types B. Maintenance plan C. Service category D. PriorityView AnswerAnswer: B

Which feature helps to ensure that e-mail responses sent by the service agent have the correct branding?A . Workflow rules B. Routing rules C. Templates D. Knowledge baseView AnswerAnswer: C

Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct answers to this question.A . Account work distribution B. Organizational work distribution C. Service category distribution D. Territory work distribution E. Employee work distributionView AnswerAnswer: B,C,D

Which mandatory characteristics do you need to provide when you create a cloud data source? Note: There are 3 correct answers to this question.A . Web service URL B. Data source ID C. Usage D. Name E. DescriptionView AnswerAnswer: B,C,D

Which configuration steps can be used in SAP Service Cloud to send e-mails to a customer? Note: There are 2 correct answers to this question.A . Define a template. B. Set up an approval process. C. Activate Live Activity Configuration. D. Create a customer and assign an e-mail address.View AnswerAnswer:...